Hayley Eadie
Maidstone
Summary
Business operations manager and administrative professional with proven ability to manage rapid growth as the sole lead for all HR, financial, administrative and operational functions. Expertise includes managing company financials, international compliance, business ops oversight, and final QA document control. A trusted executive assistant capable of building remote workflows and providing the operational stability required for the Data Center industry.
Overview
17
17
years of professional experience
Work history
Operations Manager
Imagine the Future Consulting Ltd
London, United Kingdom
06.2024 - Current
- Business Operations: Scaled internal operations to support a 4x increase in headcount and a substantial increase in turnover. Successfully maintained all day-to-day business functions and remote logistics as sole operational and administrative lead during this period of rapid expansion.
- Company Financials: Manage end-to-end financial lifecycle, including invoicing for multimillion EUR POs, quarterly VAT returns, day-to-day bookkeeping and bank recs via Dext/Xero, and serve as primary contact for any accounts related matters.
- HR & People Management: Lead employee / Sub-Consultant lifecycle from assisting with interviewing (leading for admin), managing onboarding, contracts and NDAs, and managing employee relations/terminations.
- Compliance & Project Logistics: Ensure regulatory compliance across multiple jurisdictions, managing site-specific permits, international travel logistics, and engineer certifications / documentation required for site access and induction.
- Process & Policy Management: Wrote and implemented internal operational policies from scratch. Personally manage reconciliation of engineer timesheets and expenses, ensuring all claims adhere to reimbursable limits.
- Document Control & Administration: Manage distribution of technical documentation via BIM360 and project specific portals. Perform QA check on all outgoing reports and documents to ensure data accuracy and compliance with company standards.
Office Manager
Stott & May Professional Search Limited
London, Reading, Dublin
06.2023 - 06.2024
- Multi-Site Operations: Directed day-to-day office operations and facilities management across three offices (London, Reading, and Dublin).
- Executive & PA Support: Acted as dedicated PA to the CEO and wider leadership team, managing complex diary schedules and international travel logistics while serving as a trusted point of contact for ad-hoc business needs.
- Facilities & Project Management: Led office renovation projects and managed all supplier and job board contract negotiations, successfully optimizing costs and vendor performance.
- HR & Safety Compliance: Provided essential HR support, managing the end-to-end onboarding and offboarding process for new hires and serving as the primary Health & Safety representative for the UK and Ireland.
Office Support / Personal Assistant
CCGroup Communications Limited
London
06.2022 - 06.2023
- Office Operations & Budgeting: Managed day-to-day office operations with a focus on cost-efficiency. Negotiated with suppliers to secure better rates and oversaw the office budget to ensure all spending stayed within limits.
- Personal Assistant to CEO & COO: Provided direct support to the senior leadership team, including complex diary management, booking international travel, and coordinating logistics for client meetings and team training.
- HR & Compliance Support: Handled the administrative side of the HR function, including new hire onboarding, tracking holiday and sickness records, and ensuring all Health & Safety standards were met.
- Event Management: Led the planning and execution of the company’s social calendar, including the full management of large-scale Christmas and summer parties as well as monthly team events.
Executive Assistant (Temp)
Barrie Chamber of Commerce
Barrie, ON
03.2022 - 05.2022
Supervisor / Fine Dining Server
The Keg Steakhouse + Bar
Toronto, ON
01.2020 - 08.2021
Administrative Assistant
Mercedes-Benz Canada
Calgary, AB
05.2019 - 11.2019
In-Charge Flight Attendant
Air Canada Express
Toronto, ON
08.2017 - 03.2019
Restaurant supervisor / Lounge Server
Moxies Bar & Grill
Barrie, Ontario
06.2012 - 03.2017
Administrative Assist (Seasonal)
Member of Parliament
Barrie, Ontario
09.2008 - 09.2012
Education
Diploma - Executive Office Administration
Centennial College
Toronto, ON, CanadaOne year - Business Administration
Georgian College
Barrie, ON, CanadaSocial Sciences
Western University
London, ON, CanadaBachelor of Arts - Business Management
Open University
United Kingdom 03.2026 -
Skills
- Business Operations
- Executive Assistance
- Microsoft Office and Google Workspace
- Accounts and Bookkeeping (Dext/Xero)
- EMEA Compliance
- Document Control & QA
- Data Management
- Processes & Procedures
Timeline
Bachelor of Arts - Business Management
Open University
03.2026 -
Operations Manager
Imagine the Future Consulting Ltd
06.2024 - Current
Office Manager
Stott & May Professional Search Limited
06.2023 - 06.2024
Office Support / Personal Assistant
CCGroup Communications Limited
06.2022 - 06.2023
Executive Assistant (Temp)
Barrie Chamber of Commerce
03.2022 - 05.2022
Supervisor / Fine Dining Server
The Keg Steakhouse + Bar
01.2020 - 08.2021
Administrative Assistant
Mercedes-Benz Canada
05.2019 - 11.2019
In-Charge Flight Attendant
Air Canada Express
08.2017 - 03.2019
Restaurant supervisor / Lounge Server
Moxies Bar & Grill
06.2012 - 03.2017
Administrative Assist (Seasonal)
Member of Parliament
09.2008 - 09.2012
One year - Business Administration
Georgian College
Diploma - Executive Office Administration
Centennial College
Social Sciences
Western University