Helle Harang Edorsen
London
Summary
Developed excellent communication skills through working in both sales and home care, bringing high levels of oral and written communication skills, active listening and analytical problem-solving abilities. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to increase customer satisfaction. Hard-working, detailed oriented, and takes great pride in work.
Overview
7
7
years of professional experience
Work History
Home Care Worker
Tromsø Municipality
06.2016 - 08.2018
- Work with providing practical care for vulnerable people, both those living in nursing homes and at home.
- Tasks included social duties such as cleaning of homes and laundry, meal prep, and providing essential care and companionship as needed.
- Offered compassionate physical and emotional support to patients and family caregivers, enhancing overall health and wellbeing.
- Upheld safety and hygiene standards to reduce incidents and accidents.
- Safeguarded patient''s privacy rights by adhering to regulations and maintaining confidentiality of personal health information.
- Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any identified issues.
Sales Assistant
Protid
09.2019 - 09.2022
- Position included sales of luxury watches, organising shipment of watches and watch parts, and repair work.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Communicated with brand representatives and suppliers to obtain new merchandise and maintain relationships with brands.
- Created new system to organise inventory of the shop, new calendar to easier track shift between employees, and an online system to better keep track of other internal information.
- Qualified as Rado Specialist
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Customer Consultant
The Body Shop
07.2023 - 10.2023
- Provided expert guidance on products and services, helping customers make informed decisions that best suited their needs.
- Monitored performance metrics, identifying areas for improvement and implementing targeted strategies to achieve desired results.
- Cultivated a positive work environment that fostered teamwork and collaboration among peers.
- Trained staff on operating procedures and company services.
- Handled cash transactions accurately while adhering to company security protocols.
Education
Master of Science - Criminology And Criminal Psychology
University of Greenwich
London, England09-2024
Bachelor of Science - Criminology and Criminal Psychology
University of Greenwich
London, England05.2023
Skills
- Problem-solving skills
- Attention to Detail
- Calm and Professional Under Pressure
- Excellent Communication
- Respectful and Compassionate
- Client Confidentiality
Languages
English
Fluent
Norwegian
Native
Swedish
Upper intermediate
Timeline
Customer Consultant
The Body Shop
07.2023 - 10.2023
Sales Assistant
Protid
09.2019 - 09.2022
Home Care Worker
Tromsø Municipality
06.2016 - 08.2018
Master of Science - Criminology And Criminal Psychology
University of Greenwich
Bachelor of Science - Criminology and Criminal Psychology
University of Greenwich
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