Hristo Kashukeev

• Maintained schedules to meet key milestones at every project phase.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
• Mentored junior project managers and team members to enhance their skills and career growth.
• Drive end-to-end project execution, ensuring alignment with strategic objectives and stakeholder expectations
• Lead cross-functional teams to develop and implement project plans, fostering collaboration and innovation according cumplany needs and functionality operation
• Implementation of cost savings
• Team collaboration

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals .
• Responsible for a team of 128 employees
• Achieving company targets ,reached a level of best performing Tesla Service Center EMEA for 2021/2022
• Developing the team and maintained positive inviroment
• Implemented strategies to increase customer service satisfaction ratings.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.
• Monitored service staff performance and provided feedback for improvement.
• Implemented inventory management systems to reduce costs and increase efficiency in the service department.

• Handled customer complaints and inquiries.
• Assisted with training and development of team members.
• Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
• Managed daily operations of the service department, maintaining a high level of organization and productivity.
• Monitored team's performance and gave feedback when necessary.
• Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
• Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
• Updated job knowledge by attending workshops, training sessions and educational opportunities.
• Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
• Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
• Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.

• Monitored inbound and outbound freight operations to establish timely delivery of packages.
• Fleet maintenance
• Tracked orders and notified customers of status or potential delays.
• Coordinated shipments and tracked progress to facilitate timely delivery.
• Updated and maintained databases to track shipments and inventory.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and a fast-paced environment.
• Strengthened communication skills through regular interactions with others.
• Equipment solution.
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Rank -Corporal