Ilektra Baltatzi
Oslo
Summary
Third year of studies in Hospitality and Tourism Management at Hellenic Open University and with professional experience in customer service, public relations, quality control and management. A Greek national who also speaks fluent Norwegian &English and can communicate in french. Combining the experience with the education for achieving professional goals and go further with career in hospitality, tourist industry and Business Management.
Overview
12
12
years of professional experience
Work History
Crew Leader
Moxy Hotel
09.2022 - Current
- Schedule Manager
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used OPERA software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
Shift Manager
Burger King Oslo S
02.2019 - 08.2022
- Manager on duty
- Training new employees
- Responsible for restaurant's guest experiences, food quality and cleanliness
- Communicating with employees and cooperating. Dividing duties and responsibilities of the crew
- Cashier, kitchen worker, cleaner
- Working 3 years at business which serves more than 1500 costumers per day
Quality Controller
Farmagon AS
10.2016 - 02.2021
- Pharmaceuticals importer
- Quality control on imported medicine,
- Assembly and packaging
- Preparation for product distribution, administration.
- Inspected set sample of products for defects and compliance with design standards.
Shift Manager
Burger chef
09.2014 - 02.2016
- Restaurant Managed general operations, supplies, front and back
- Logistics and accounting
- Responsible for full product chain
- Customer retention, advertisement
- Handled and supervised customer service.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Kept employees operating productively and working on task to meet business and customer needs.
Waitress
Amorouza cafe
05.2012 - 09.2012
- Duties and barista, depending on shift (all coffees and a number of drinks).
- Discussed menu items and dietary concerns, noted special requests and suggested starters or other additional items to meet upsell goals.
- Prepared food tableside, including carving meats, boning fish and fowl and preparing flaming dishes.
- Checked on guests to ensure satisfaction with each food course and beverages.
Education
Bachelor - Hospitality &Tourism Management
Hellenic Open University
PatraA-Levels - French Philology And Literature (National, Kapodistrian
National And Kapodistrian University of Athens
Athens2013
Skills
- Coaching leadership
- Conflict resolution
- Staff training
- Customer care
- Crisis consultation
- Staff education and training
- Basic knowledge in logistics and economics
- Team management
- Loyalty to business's concept
- Opera system
- Quality control plans
- Front Office Management
Languages
Greek
Native language
English
Advanced
C1
Norwegian
Upper intermediate
B2
French
Intermediate
B1
Timeline
Crew Leader
Moxy Hotel
09.2022 - Current
Shift Manager
Burger King Oslo S
02.2019 - 08.2022
Quality Controller
Farmagon AS
10.2016 - 02.2021
Shift Manager
Burger chef
09.2014 - 02.2016
Waitress
Amorouza cafe
05.2012 - 09.2012
Bachelor - Hospitality &Tourism Management
Hellenic Open University
A-Levels - French Philology And Literature (National, Kapodistrian
National And Kapodistrian University of Athens
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