Inga Parpura
Stjørdal
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Manager
Travel Agency "More Turiv"
02.2017 - 02.2022
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Attended industry events and conventions to increase sales opportunities.
- Booked tickets, accommodation, transfers and insurances for customers.
- Developed effective social media strategies tailored to each platform for optimal results.
Complaints Manager
Online Platform For Booking Air Tickets "Senturia"
01.2012 - 01.2017
- Ensured compliance with regulatory requirements by maintaining accurate documentation of all complaint investigations and resolutions.
- Oversaw communication and research to achieve full resolution of complaints inquiries.
- Provided changes and refunds of air tickets.
English Interpreter
Marriage Agency "Dolce Vita"
01.2007 - 01.2011
- Guided English speaking tourists through local attractions by providing interpretation services, enriching their travel experiences.
- Enabled communication between international couples through proficient translation of correspondence and verbal communications.
- Managed a diverse portfolio of clients, ensuring optimal results by tailoring strategies to individual needs.
Education
High School Diploma -
Iata Training And Developing Institute
Kiev, Ukraine05.2014
Specialist - International And Intercultural Communication
Odesa I. Mechnykov National University
Odesa, Ukraine06.2009
Skills
- Supervision and leadership
- Organizational Skills
- Analytical Thinking
- Customer Service
Personal Qualities
Responsible, easy learning, stress-resistant
Languages
Ukrainian, Russian
Native language
English
Advanced
C1
Norwegian
Intermediate
B1
Turkish
Intermediate
B1
Timeline
Manager
Travel Agency "More Turiv"
02.2017 - 02.2022
Complaints Manager
Online Platform For Booking Air Tickets "Senturia"
01.2012 - 01.2017
English Interpreter
Marriage Agency "Dolce Vita"
01.2007 - 01.2011
High School Diploma -
Iata Training And Developing Institute
Specialist - International And Intercultural Communication
Odesa I. Mechnykov National University