Summary
Overview
Work History
Education
Skills
Languages
Timeline
Ioanna  Machilai

Ioanna Machilai

Oslo,Norway

Summary

Confident student with excellent communication skills seeks opportunity in visual merchandising. Creative and trend-aware to achieve high retail standards. Interprets instruction well to achieve tasks as directed, within deadlines. Self-motivated committed to exceeding customer expectations through innovative, unique visual displays. Knowledgeable in window dressing, mannequin styling and point-of-sale merchandising for well-rounded store support. Educates and engages teams through excellent communication and collaboration to maintain high standards. Creative design and decorations team member with vision and execution to transform spaces. Skilled at bringing in current trends, vibrant colours and complementary patterns. Passionate interior design professional using extensive industry experience to transform commercial and domestic spaces. Creative and innovative in developing and delivering bespoke client briefs. Dedicated to maximising interior potential whilst minimising costs. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.

Overview

4
4
years of professional experience

Work History

Waitress

New Taste
Athens, Greece
10.2019 - 12.2019
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Trained new wait staff to deliver quality service and uphold brand standards.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Sales Cashier

OK Markets
Athens, Greece
05.2020 - 07.2021
  • Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
  • Maintained excellent client satisfaction by providing professional, courteous customer service.
  • Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
  • Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
  • Displayed and restocked merchandise by following brand guidelines.
  • Bagged, boxed and wrapped goods with care to maintain quality and presentation.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.

Sales Assistant

Zara
Oslo, Norway
11.2021 - Current
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
  • Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.

Visual Merchandiser

Zara
Oslo, Norway
11.2021 - Current
  • Determined selection of products and display items for collections and promotional events.
  • Promoted seasonal products and trends to promote movement of stock.
  • Presented solutions for inefficiencies in store layout and range presentation.
  • Helped to increase in-store foot traffic by creating winning visual displays.
  • Proposed detailed and strategic updates to drive impact of existing layouts.
  • Created interior displays to promote products in line with corporate sales objectives.
  • Updated floor design for facility to make best use of sales space, enhancing product presentation.
  • Planned aesthetically pleasing displays to showcase company products and capture new sales.
  • Took advantage of seasonal trends to create relevant and sophisticated displays.
  • Designed display signage to captivate customers' attention and provide details for products and promotions.
  • Replenished display inventory, restructuring based on available stock.

Education

Certificate of Higher Education - Farmacy assistant

University of Oslo, Norway

Skills

  • Consumer psychology
  • Merchandising budget management
  • Promotions planning
  • Stocking and replenishing
  • Shop events and promotions
  • Sales strategy
  • Marketing prowess
  • Sales strategies
  • Merchandising and display management
  • Interior and exterior displays
  • Merchandising layout planning

Languages

English
Fluent
Greek
Native
Albanian
Fluent
Norwegian
Advanced

Timeline

Sales Assistant - Zara
11.2021 - Current
Visual Merchandiser - Zara
11.2021 - Current
Sales Cashier - OK Markets
05.2020 - 07.2021
Waitress - New Taste
10.2019 - 12.2019
University of Oslo - Certificate of Higher Education, Farmacy assistant
Ioanna Machilai