Summary
Overview
Work History
Education
Skills
Hobbies
causes
Timeline
Generic
Ivana Lazic

Ivana Lazic

Retail Salesperson
Tomter

Summary

I am Ivana Lazic, experienced in retail sales and providing excellent customer service. I am very passionate about personal development and thrive in challenging situations and providing support for my colleagues. I am inspired by new ideas and concepts and driven by results.

Currently, I am actively seeking new challenges and opportunities for growth.

Overview

20
20
years of professional experience

Work History

Responsible for Online Team

Inditex Norge AS (Zara)
Oslo
05.2020 - Current
  • picking, packing and expedition of orders for the customers who shop on zara.com
  • training employees to process orders, daily tasks and routines
  • managing daily routines, assigning work tasks and processes, ensuring that projects are completed
  • planning the use of auxiliary materials, keeping tracks of their usage and making orders for them
  • conducting regular inventories
  • interacting with courier services
  • follow-ups with the management team, providing daily updates and evaluating other online employee's work efficiency
  • problem solving
  • demonstrated respect, friendliness and willingness to help wherever needed
  • developed and implemented performance improvement strategies and plans to promote continuous improvement

Stocker / Sales Assistant

Inditex Norge AS (Zara)
Oslo
08.2016 - 08.2020
  • receiving deliveries and stocking the shelves
  • replenishment of the stock to the shop floor
  • processing of damaged goods
  • stockroom inventories
  • processing online orders to customers who shop on zara.com, and online returns
  • providing effective customer service on the shopfloor
  • training new employees to daily tasks, procedures and routines

Responsible for the Stockroom of Men's Department

Inditex Norge AS (Zara)
Oslo
01.2018 - 09.2018
  • receiving deliveries of product
  • replenishment of the shopfloor
  • training employees to procedures
  • providing feedback related to employees and evaluation to the management team
  • providing oversight and productivity of daily operations and tasks to the management team
  • troubleshooting, problem solving
  • processing inventories
  • processing damaged goods

Restaurant Chef

Kasbah AS
Oslo
02.2016 - 11.2016
  • extensive food preparation for working days
  • prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • serving healthy and fresh meals to the customers
  • receiving deliveries of raw produce used in the restaurant, obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
  • keeping high hygiene requirements related to workspace and serving accessories
  • keeping track of hygiene related data according to IK-mat
  • monitored processes to maintain consistency in quality, quantity and presentation


Retail Salesperson

Konoplja&co
Zagreb
04.2014 - 11.2015

Konoplja&co – first croatian organic hemp shop

As a web shop developer:

  • I have designed, created, made and maintained company's web shop http://konoplja.co (discontinued)
  • photographed the products and implemented importance of their use and benefits of consumption
  • regularly updated readers and followers about promotional sales, activities and other useful informations using blog engine and newsletter service
  • customer service – worked on help desk for web shop customers

Education of new employees:

  • created extensive written education materials for internal use of employees about products represented in the store, their nutritional profile, benefits and the methods of proper use
  • continuously updated scientific based knowledge about nutrition, and updated colleagues about it

PR and marketing tasks:

  • copy writing – writing themed PR articles for konoplja.co website and regional websites dedicated to healthy lifestyle (promoting organic hemp based sustainable products and their benefits on human health and the environment)
  • created promo-materials and flyers according to active state's laws of health claims

Logistics and organizational tasks:

  • created and organized promotions, sales campaigns and giveaways
    - assisted, organized and attended countless trips to fairs and healthy foods and lifestyle festivals

Social media management:

  • designed, created and maintained newsletter service using Mailchimp
  • community management on Facebook and Instagram

As a retail store worker:

  • serving customers, applying principles of an efficient seller and creating a warm and friendly atmosphere; cash register work
    - designed and decorated the store's interior according to seasons and themes according to visual merchandising principles
  • helped customers complete purchases, locate items and join reward programs.
  • answered questions about store policies and addressed customer concerns.

Retail Salesperson

bio&bio stores (Biovega)
Zagreb
10.2010 - 03.2014

Biovega d.o.o. - largest croatian organic food store bio&bio

As a retail store worker:

  • attended regular educations/trainings, workshops and seminars on shopper's psychology and methodics of efficient selling -> applying principles of an efficient seller - continuously selling more using methods as cross-selling, up-selling...
  • attended fairs and festivals dedicated to healthy lifestyle as a booth seller
  • organized the shelves and the products on them - designed and decorated the store's interior - according to seasons and themes according to visual merchandise principles
  • serving customers in the shop, creating a warm and friendly atmosphere, cash register work

Visual merchandiser:

  • was most and recognized VM employee in the company - developed and created numerous visual in-store solutions: product facing, placement, creating promo-boards, painting on walls and glass, decorating window shops and shop boards

Web shop and marketing experience:

  • copy writing – writing themed PR and promo-articles for bio&bio website (home agriculture, food recipes, making DIY cosmetics...) with purpose of raising selling rates
  • created product descriptions for the products on bio&bio webshop
    - photographed and post-produced products photos

Lab analyst

PPK Nova Gradiska
Nova Gradiska, Croatia

PPK Nova Gradiska – company specialized in production and selling of cereal, industrial plants and seed material

Tasks:

  • receiving seed material after the harvest, sampling, analyzing and interpreting the seed quality according to principles defined by state's legislative
  • tracking the processing of seeds after the harvest and the quality gained during the process – effects of cleaning seed material, applying the pesticides, checking up pesticides coverage, tracking microscopical occurrences of plant diseases (of fungal and bacterial origin) after applying the pesticides, and germination rates
  • analyzing the samples taken after harvests of field trials; the purpose was testing how foreign varieties would react to croatian climate and weather conditions, and how much yield can be expected.

Education

Bachelor of Applied Science - Agriculture

Josip Juraj Strossmayer University
Osijek
10.2000 - 02.2015

High School Diploma -

High School
Nova Gradiska, Croatia
09.1996 - 06.2000

Skills

Customer service

Hobbies

Mountaineering, designing, exploring nature, photography.

causes

Environment protection, LGBT rights, sustainable practices, right to education.

Timeline

Responsible for Online Team

Inditex Norge AS (Zara)
05.2020 - Current

Responsible for the Stockroom of Men's Department

Inditex Norge AS (Zara)
01.2018 - 09.2018

Stocker / Sales Assistant

Inditex Norge AS (Zara)
08.2016 - 08.2020

Restaurant Chef

Kasbah AS
02.2016 - 11.2016

Retail Salesperson

Konoplja&co
04.2014 - 11.2015

Retail Salesperson

bio&bio stores (Biovega)
10.2010 - 03.2014

Bachelor of Applied Science - Agriculture

Josip Juraj Strossmayer University
10.2000 - 02.2015

High School Diploma -

High School
09.1996 - 06.2000

Lab analyst

PPK Nova Gradiska
Ivana LazicRetail Salesperson