Ivana Lazic

• picking, packing and expedition of orders for the customers who shop on zara.com
• training employees to process orders, daily tasks and routines
• managing daily routines, assigning work tasks and processes, ensuring that projects are completed
• planning the use of auxiliary materials, keeping tracks of their usage and making orders for them
• conducting regular inventories
• interacting with courier services
• follow-ups with the management team, providing daily updates and evaluating other online employee's work efficiency
• problem solving
• demonstrated respect, friendliness and willingness to help wherever needed
• developed and implemented performance improvement strategies and plans to promote continuous improvement

• receiving deliveries and stocking the shelves
• replenishment of the stock to the shop floor
• processing of damaged goods
• stockroom inventories
• processing online orders to customers who shop on zara.com, and online returns
• providing effective customer service on the shopfloor
• training new employees to daily tasks, procedures and routines

• receiving deliveries of product
• replenishment of the shopfloor
• training employees to procedures
• providing feedback related to employees and evaluation to the management team
• providing oversight and productivity of daily operations and tasks to the management team
• troubleshooting, problem solving
• processing inventories
• processing damaged goods

• extensive food preparation for working days
• prepared meals from scratch using authentic, popular recipes to generate repeat business.
• serving healthy and fresh meals to the customers
• receiving deliveries of raw produce used in the restaurant, obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
• keeping high hygiene requirements related to workspace and serving accessories
• keeping track of hygiene related data according to IK-mat
• monitored processes to maintain consistency in quality, quantity and presentation

Konoplja&co – first croatian organic hemp shop

As a web shop developer:

• I have designed, created, made and maintained company's web shop http://konoplja.co (discontinued)
• photographed the products and implemented importance of their use and benefits of consumption
• regularly updated readers and followers about promotional sales, activities and other useful informations using blog engine and newsletter service
• customer service – worked on help desk for web shop customers

Education of new employees:

• created extensive written education materials for internal use of employees about products represented in the store, their nutritional profile, benefits and the methods of proper use
• continuously updated scientific based knowledge about nutrition, and updated colleagues about it

PR and marketing tasks:

• copy writing – writing themed PR articles for konoplja.co website and regional websites dedicated to healthy lifestyle (promoting organic hemp based sustainable products and their benefits on human health and the environment)
• created promo-materials and flyers according to active state's laws of health claims

Logistics and organizational tasks:

• created and organized promotions, sales campaigns and giveaways
  - assisted, organized and attended countless trips to fairs and healthy foods and lifestyle festivals

Social media management:

• designed, created and maintained newsletter service using Mailchimp
• community management on Facebook and Instagram

As a retail store worker:

• serving customers, applying principles of an efficient seller and creating a warm and friendly atmosphere; cash register work
  - designed and decorated the store's interior according to seasons and themes according to visual merchandising principles
• helped customers complete purchases, locate items and join reward programs.
• answered questions about store policies and addressed customer concerns.

Biovega d.o.o. - largest croatian organic food store bio&bio

As a retail store worker:

• attended regular educations/trainings, workshops and seminars on shopper's psychology and methodics of efficient selling -> applying principles of an efficient seller - continuously selling more using methods as cross-selling, up-selling...
• attended fairs and festivals dedicated to healthy lifestyle as a booth seller
• organized the shelves and the products on them - designed and decorated the store's interior - according to seasons and themes according to visual merchandise principles
• serving customers in the shop, creating a warm and friendly atmosphere, cash register work

Visual merchandiser:

• was most and recognized VM employee in the company - developed and created numerous visual in-store solutions: product facing, placement, creating promo-boards, painting on walls and glass, decorating window shops and shop boards

Web shop and marketing experience:

• copy writing – writing themed PR and promo-articles for bio&bio website (home agriculture, food recipes, making DIY cosmetics...) with purpose of raising selling rates
• created product descriptions for the products on bio&bio webshop
  - photographed and post-produced products photos

PPK Nova Gradiska – company specialized in production and selling of cereal, industrial plants and seed material

Tasks:

• receiving seed material after the harvest, sampling, analyzing and interpreting the seed quality according to principles defined by state's legislative
• tracking the processing of seeds after the harvest and the quality gained during the process – effects of cleaning seed material, applying the pesticides, checking up pesticides coverage, tracking microscopical occurrences of plant diseases (of fungal and bacterial origin) after applying the pesticides, and germination rates
• analyzing the samples taken after harvests of field trials; the purpose was testing how foreign varieties would react to croatian climate and weather conditions, and how much yield can be expected.