JANNATUL HUMAIRA
Oslo
Summary
Born and raised in Dhaka, Bangladesh. Studied and worked in Japan for 6 years. A dynamic leader and effective communicator, Excelled in workforce management and customer service, driving team collaboration and enhancing employee engagement. Passionate about Indian cuisine and culture, with the ability to communicate effectively in English, Hindi, Bengali, Urdu, and Japanese. Known for being able to create a welcoming atmosphere. Skilled in communicating with new people from different backgrounds, event management, and food safety, consistently prioritizing workplace safety and quality standards. Good at multitasking and blending into new environments. Achieved significant improvements in student and employee satisfaction.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's Japan
Anjo
10.2021 - 09.2024
- Instructed new team members on correct procedures for operations.
- Coached crew members in problem solving skills when faced with challenging customer interactions.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Adapted training approaches to accommodate individual learning needs.
- Monitored daily operations to ensure quality standards were met consistently.
- Assisted in creating a motivational atmosphere that encouraged team growth.
- Instructed trainees in food safety practices such as proper hand-washing, food storage temperatures, and avoiding cross contamination.
- Motivated trainees by setting achievable goals for them to reach each day.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Observed staff during shift work to identify areas for improvement and provide feedback accordingly.
- Provided training to new crew members on proper customer service techniques and store policies.
Student Government President
Akita International University
Akita
01.2024 - 12.2024
- Represented students at university-wide meetings and conferences.
- Executed on-time, under-budget project management to adhere to project road map.
- Developed and implemented a comprehensive student government budget.
- Established new policies and procedures for efficient functioning of the Student Government organization.
- Helped students with serious issues connect with proper university resources.
- Collaborated with faculty members to ensure that the goals of the student government were met.
- Oversaw all aspects of student government meetings, including agendas, attendance, and minutes.
- Held weekly office hours for students to voice their concerns or ideas.
- Organized events to encourage involvement in student government activities.
Conversation Partner
Akita International University
Akita
04.2023 - 07.2024
- Motivated students using feedback and encouragement.
- Offered support and advice regarding cultural differences between countries.
- Led activities designed to help build self-confidence among those struggling with conversational anxiety issues.
- Developed materials for use during conversation classes including handouts, worksheets, videos.
- Encouraged a love for learning by making lessons interesting and relevant to students' lives.
- Maintained an open environment that fosters respect towards all cultures represented in the class.
- Provided personalized feedback and guidance to help improve pronunciation, grammar, and vocabulary.
Education
Bachelor of Arts - Global Connectvity
Akita International University
Akita Prefecture04-2027
Exchange Studies - Social Sciences
University of Oslo
Oslo12-2025
High School Diploma -
Aichi Kenritsu Anjo Minami Senior High School
Aichi Prefecture, Japan03-2023
High School Diploma -
Viqarunnisa Noon School And College
Dhaka03-2019
Skills
- Employee engagement
- Employee training
- Customer service
- Team collaboration
- Opening and closing procedures
- Workplace safety
- Time management
- Kitchen sanitation
- Food safety understanding
- Multitasking and organization
- Problem-solving
- Cash handling
- Food preparation
- Event management
- Communication
- Team leadership and supervision
- Restaurant standards
Languages
Bengali
First Language
Hindi
Advanced (C1)
C1
Urdu
Upper Intermediate (B2)
B2
English
Advanced (C1)
C1
Japanese
Intermediate (B1)
B1
Timeline
Student Government President
Akita International University
01.2024 - 12.2024
Conversation Partner
Akita International University
04.2023 - 07.2024
Crew Member
McDonald's Japan
10.2021 - 09.2024
Bachelor of Arts - Global Connectvity
Akita International University
Exchange Studies - Social Sciences
University of Oslo
High School Diploma -
Aichi Kenritsu Anjo Minami Senior High School
High School Diploma -
Viqarunnisa Noon School And College
Similar Profiles
Asano NodaAsano Noda
Manager at McDonald's JapanManager at McDonald's Japan
Minh NguyenMinh Nguyen
Legal Administrator at Shift Energy Japan Co., Ltd.Legal Administrator at Shift Energy Japan Co., Ltd.
Mathew HarveyMathew Harvey
Mkt Project Manager/Special Project Manager at dōTERRA Japan - Tokyo, JapanMkt Project Manager/Special Project Manager at dōTERRA Japan - Tokyo, Japan