Jielin Niu
Kjerrgarden
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Verneombud
09.2022 - 02.2023
- Starbucks, Dely lEnsure the workplace is set up and maintained in the correct and safe installation lResponsible for health and safety management, advice, monitoring and reporting in the workplace lResponsible for taking care of employees’ safety, health and welfare
Shift Leader
Starbucks
12.2018 - 02.2023
- LPromote a positive atmosphere and go above and beyond to guarantee each customer receives exceptional service lEnsure Starbucks brand standards are executed by the baristas at all times lFollow and direct others in the standards for product merchandising, stocking, storing of products and distribution of marketing materials lResponsible for opening and closing the store according to expectations of the management team lResponsible for cash handling, safe verification and daily deposits
Store Manager
Starbucks Ltd
05.2011 - 08.2018
- LContributing toward store profitability by seeking opportunities to increase sales, manage inventory and cost of goods control and labour costs lTraining and developing partners to demonstrate all Starbucks customer service and operating standards as well as Star Skills lDetermining daily and weekly staffing requirements, recruitment which includes conducting interviews, management of schedules and determining partners work hours and annual leave lEnsures all company policies, store standards and procedures are communicated effectively to partners and maintained and followed in a consistent manner
- This has allowed the store to create and maintain the safest environment for our partners and customers lMaintaining consistent top quality customer service which was acknowledged by the district manager
Shift Supervisor
Starbucks Ltd
11.2010 - 05.2011
- LIdentifying and Meeting customers’ needs lTeam leader and supporting other team members lCommunicating with different level of management and monitoring sales lAssists store manager with interview and performance reviews lContributes to store goals for increasing sales and improving profits
Advisor and Legal Assistant
Chancery Partnership Solicitor
01.2008 - 03.2010
- LProviding advice and creating study plans for students looking to study abroad in the UK lFollowing up with new enquiries and student application lProcessing of a large volume of visa applications lOpening new claim files, maintaining the filing system lAttending initial meeting with clients and interpreting for solicitor and clients if necessary lPerforming legal and non-legal research which involved keeping up to date with new legal developments lAssisted the drafting of legal documents and correspondence lAttending the Magistrates’ Courts to assist solicitors by organising their paperwork and taking notes lFiling, answering the telephone and inputting data into the company database lLiaising with clients and ensuring a more personable level of customer service
Education
Human Resource Management - CIPD Certification Level 3 -
University of South Bank
2013
MSc - Strategic Business Information Technology
University of Portsmouth
2010
Strategic Business IT
London College of Business & Computing, NCC
2009
and IELTS Training - undefined
South Thames College
2006
BA Law - undefined
University of International Business and Economics
2004
Skills
- LADDITIONAL SKILLS
- LCritical thinking, decision-making and problem solving skills
- LProven track record utilising sales and marketing skills
- LStrong organisational skills and customer service orientated background
- LAble to deal with stressful situations
- LExperience with human resource management having conducted staff recruitment and training
- LComputing skills: Proficient in
- MS Office Packages (Word, Excel, PowerPoint)
Languages
Chinese (Mandarin)
Native language
English
Advanced
C1
Norwegian
Elementary
A2
Timeline
Verneombud
09.2022 - 02.2023
Shift Leader
Starbucks
12.2018 - 02.2023
Store Manager
Starbucks Ltd
05.2011 - 08.2018
Shift Supervisor
Starbucks Ltd
11.2010 - 05.2011
Advisor and Legal Assistant
Chancery Partnership Solicitor
01.2008 - 03.2010
Human Resource Management - CIPD Certification Level 3 -
University of South Bank
MSc - Strategic Business Information Technology
University of Portsmouth
Strategic Business IT
London College of Business & Computing, NCC
and IELTS Training - undefined
South Thames College
BA Law - undefined
University of International Business and Economics
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