João Santos
Vila Nova de Gaia,Portugal
Summary
My life has developed around sport, so much that was in that area where I graduated academically.
Apart from this vocation, while I was at university, I developed the characteristics needed in catering as a waiter and in the restaurants/hotels also as a waiter ( proactivity, good communication, organisation, sense of anticipation, etc.) because it was the most viable source of income while I was studying at college.
My connection to sport is mainly due to football as a goalkeeper, team captain and as a coach, but sports such as canoeing have also been part of my personal development.
This sports experience made me develop the sense of leadership, team work, planning, organise big groups of people putting them in their respective positions, etc.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Technician
Motion Control
Västerås , Västmanland län
02.2023 - Current
- Visited customer sites to inspect, maintain and repair diverse types of equipment.
- Troubleshot and resolved technical issues to restore functionality.
- Worked within all specifications and requirements to complete high-quality technical projects.
- Followed preventive maintenance schedule and updated documentation to show completed work.
Head coach/Goalkeeper Coach
Dragon Force Academy (F.C.Porto Football Academy)
Vila Nova de Gaia , Porto
08.2022 - 12.2022
- Represented the team in meetings, conferences and community engagements.
- Managed team communication, disseminating information about schedules, events and expectations.
- Conducted drills and skill-building practices to continuously build athlete potential.
- Developed strategy ahead of key matches and competitions.
- Evaluated individual knowledge, skills and strengths and assigned team positions accordingly.
Restaurant waiter
Aiq3 Tapas
Vila Nova de Gaia , Portugal
06.2021 - 12.2022
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Delivery rider
Telepizza
Vila Nova de Gaia , Portugal
11.2020 - 05.2021
- Identified most efficient routes to achieve on-time deliveries.
- Guaranteed proper food temperature on arrival, using thermal bags to retain heat.
- Delivered memorable customer experience, resulting in 5-star customer satisfaction rating.
- Utilised GPS navigation systems to optimise route planning.
Hotel waiter
Quinta do Pedregal Hotel, Resort and Spa
Vila Nova de Gaia , Portugal
06.2020 - 08.2020
- Correctly used wait management system to provide accurate wait time estimates, cutting guest complaints by 100%.
- Provided inspirational, attentive and proactive service, resulting in 50% increased return visits.
- Assisted in preparation of weddings and special functions that received 100% positive guest feedback.
- Delivered efficient breakfast, lunch and dinner service at fast-paced fine dining restaurant, seating 30 guests.
Restaurant waiter
Churrasqueira Novo Rumo 2
Vila Nova de Gaia , Portugal
03.2019 - 03.2020
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Advised guests on menu selections, ordering processes and facilities locations, optimising customer comfort.
Restaurant waiter
Braseiro dos 4 caminhos
Vila Nova de Gaia , Portugal
09.2018 - 03.2019
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Advised guests on menu selections, ordering processes and facilities locations, optimising customer comfort.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Maintained excellent level of service in busy and demanding restaurant environment.
Hotel waiter
Hotel Villa Sandini
Vila Nova de Gaia , Portugal
06.2018 - 09.2018
- Assisted in preparation of weddings and special functions that received 90% positive guest feedback.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Delivered efficient breakfast, lunch and dinner service at fast-paced fine dining restaurant, seating 52 guests.
- Minimised send-backs, providing detailed explanation of preparation methods and ingredients used.
Education
High School Diploma - Languages and Humanity's
Escola Secundária Diogo de Macedo
Vila Nova de Gaia, Portugal 08.2014 - 06.2017
Bachelor of Science - Physical Education and Sports
University of Maia
Maia, Portugal 09.2017 - 06.2020
Master´s - Teaching Physical Education from Primary to High School
University of Maia
Maia, Portugal 09.2020 - 10.2022
Skills
- Good capacity in dealing with fast and efficient work situations (acquired through work as waiter/counter employee);
- Good capacity of interaction and cooperation (acquired through work as hotel/restaurant waiter);
- Excellent capacity for work in team (acquired as player and team captain in Sport Club 'Os Dragões Sandinenses'; Sporting Clube Coimbrões, and Sport Clube Castêlo da Maia);
- Good capacity of coordination, organization and planning (acquired as teacher in schools and as coach in Football Academy)
- Staff education and training
sections.external_links.name
Sports Career
Sports Career:
Canoeing:
- Summer of 2011
Football:
- Season 2011/2012 to Season 2014/2015 : Sport Club "Os Dragões Sandinenses";
- Season 2015/2016 : Sporting Clube Coimbrões;
- Season 2016/2017 and Season 2017/2018 : Sport Club "Os Dragões Sandinenses";
- Season 2018/2019 : Sport Club Castêlo da Maia;
- Scholar year 2019/2020 : University of Maia - UMAIA, College Football League
Personal Information
- Date of birth: 06/06/1999
- Gender: Male
- Nationality: Portuguese
Languages
Portuguese
Native
English
Advanced (C1)
Spanish
Elementary (A2)
French
Beginner (A1)
Timeline
Technician
Motion Control
02.2023 - Current
Head coach/Goalkeeper Coach
Dragon Force Academy (F.C.Porto Football Academy)
08.2022 - 12.2022
Restaurant waiter
Aiq3 Tapas
06.2021 - 12.2022
Delivery rider
Telepizza
11.2020 - 05.2021
Master´s - Teaching Physical Education from Primary to High School
University of Maia
09.2020 - 10.2022
Hotel waiter
Quinta do Pedregal Hotel, Resort and Spa
06.2020 - 08.2020
Restaurant waiter
Churrasqueira Novo Rumo 2
03.2019 - 03.2020
Restaurant waiter
Braseiro dos 4 caminhos
09.2018 - 03.2019
Hotel waiter
Hotel Villa Sandini
06.2018 - 09.2018
Bachelor of Science - Physical Education and Sports
University of Maia
09.2017 - 06.2020
High School Diploma - Languages and Humanity's
Escola Secundária Diogo de Macedo
08.2014 - 06.2017
Similar Profiles
Karen JuarezKaren Juarez
Accounts Payable Clerk at Motion Control EngineeringAccounts Payable Clerk at Motion Control Engineering
Moruf OgunrinadeMoruf Ogunrinade
Project Manager at Total Motion ControlProject Manager at Total Motion Control
Daniel PraderaDaniel Pradera
Chief Operating Officer at Prothane Motion ControlChief Operating Officer at Prothane Motion Control