Joel Stewart
Tjørhom,Norway
Summary
Dynamic professional with a strong foundation in time management, multitasking, and communication skills. Demonstrates leadership and problem-solving abilities, ensuring safety awareness and effective customer relations. Committed to building relationships and making informed decisions to enhance customer service experiences.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Ski patrol
Sirdal Fjellpark
Tjørhom
11.2021 - Current
- During my first winter in Sirdal (2020/21), I worked in ski rental and volunteered with ski patrol. This was followed by two full seasons in ski patrol (2021/22 and 2022/32) and one season (2023/24) of part-time patrolling on weekends and holidays alongside my apprenticeship.
- Now, having finished my apprenticeship, I am back to working full-time in ski patrol for the winter season.
- This also includes 3 seasons of snow-making night shifts
- Experience, roles, and responsibilities are;
- Setting up the mountain in a safe and controlled manner to provide a safe experience for guests on the mountain in all weather conditions
- Be ready to respond to all medical emergencies, ranging from high trauma injuries to minor injuries, and all other forms of medical assistance, mental support, and reassurance to all who might be injured or spectators, guests, and staff needing help
- Communication with other rescue services such as ambulance, police, fire rescue
- Customer service and group management
- Medical quarantine (for example COVID-19)
- Lift evacuation and assisting with lift evacuation training
- Avalanche prevention work and avalanche rescue
- Ski rescue skills for extraction with pulks, snowmobiles, ropes, and advanced rescue equipment
- Maintained safe training environments to minimize the risk of injury.
- Adapted coaching and leadership styles to suit individual needs for maximized athlete engagement.
- Supported smooth running of events by arriving on time and well-equipped.
- Conducted weather assessments daily; guaranteed safe conditions before commencing the start of each day.
- Ensured customer satisfaction with clear communication and exceptional service standards.
- Responded promptly to unforeseen situations on the slopes; demonstrated quick problem-solving skills under pressure.
Carpenter
Sirdalvakmester
Tjørhom, NORWAY
05.2022 - 11.2024
- I have been working as a carpentry apprentice since the summer of 2021, and I ended my apprenticeship in October 2024, having passed all my exams and achieved my tømrer fagetbrev.
- I have been building and maintaining cabins in Sirdal, in the mountains and surrounding area, and maintaining the local ski hill.
- Repaired and installed doors, windows, and cabinets in houses, apartments, or offices.
- Achieved high customer satisfaction by completing quality work within schedule.
- Performed repair work on various structures and fittings, restoring quality and safety.
- Maintained a safe and clean working environment for compliance with workplace health and safety policies.
- Repaired structural damage to restore homes and businesses.
- Coordinated with other construction professionals, promoting a collaborative working environment.
- Completed all carpentry works within stipulated timeframes; timely delivery ensured.
- Adhered strictly to building codes during all carpentry works, ensuring compliance with regulations.
- Followed detailed architectural drawings, resulting in precise construction projects.
- Delivered quality customer service by addressing client concerns promptly and professionally.
Rafting guide and trip leader
Go Rafting Sjoa
Sjoa, Norway
05.2021 - 10.2021
- Rafting trip leader on the Sjoa river class 3+ sections and class 4+ section and maintenance of all equipment
- Adhered strictly to health and safety guidelines while safeguarding guest wellbeing.
- Resolved customer complaints, improving overall satisfaction levels.
- Built positive relationships with clients and tour participants, increasing positive reviews.
- Documented daily tour activities and prepared incident reports.
- Responded effectively to unexpected challenges and emergencies during tours.
- Enhanced local tourism by recommending additional attractions and points of interest in the surrounding area.
Rafting guide and outdoor instructor
Trollaktive
Evja, Norway
04.2020 - 11.2020
- When I first moved to Norway, I worked as a trip leader and head guide for Trollaktiv in the summer of 2020 during the COVID-19 outbreak.
- Roles included;
- Raft guiding
- Trip planning
- Mountain bike guiding
- Climbing park
- Kayak, canoe, and paddle sports instructing
- Equipment maintenance
- Part-time staff management
- Group management
- Adhered strictly to health and safety guidelines while safeguarding guest wellbeing.
- Resolved customer complaints, improving overall satisfaction levels.
- Built positive relationships with clients and tour participants, increasing positive reviews.
- Documented daily tour activities and prepared incident reports.
Raft guide
Canadian Outback Rafting
Squamish, Canada
04.2017 - 10.2019
- For three years living in Canada, I worked as a raft guide and safety kayaker for Canadian Outback Rafting, running and trip leading raft trips on the Elaho river
- In my 2nd and 3rd seasons, I was Head Guide running and trip leading over-night rafting trips as well as guiding on 6-day raft trips on the Babine River in Northern BC
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends, and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
Education
National Diploma - Outdoor Education, Outdoor Tourism
South Devon College
Paignton, UK 09.2011 - 06.2013
Tømrer Fagbrev - Carpentry
Sirdal Vaktmesterjanitor
Tjorhom, Agder 07.2021 - 10.2024
Skills
- Time Management Skills
- Multitasking Skills
- Strong Communication Skills
- Leadership Skills
- Customer Service Skills
- Problem Solving Skills
- Safety awareness
- Customer relations
- Flexibility
- Decision making
- Relationship-building
Languages
English
Native
Norwegian
Intermediate
Affiliations
- outdoor adventure sports
Certification
Tømrer fagetbrev
References
References available upon request.
Hobbies
- Backcountry skiing
- Mountain biking
- White water kayaking and rafting
- Climbing
Timeline
Carpenter
Sirdalvakmester
05.2022 - 11.2024
Ski patrol
Sirdal Fjellpark
11.2021 - Current
Tømrer Fagbrev - Carpentry
Sirdal Vaktmesterjanitor
07.2021 - 10.2024
Rafting guide and trip leader
Go Rafting Sjoa
05.2021 - 10.2021
Rafting guide and outdoor instructor
Trollaktive
04.2020 - 11.2020
Raft guide
Canadian Outback Rafting
04.2017 - 10.2019
National Diploma - Outdoor Education, Outdoor Tourism
South Devon College
09.2011 - 06.2013
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