Jojit Pantan
Longyearbyen, Svalbard
Summary
Dedicated and adaptable housekeeping supervisor with over 10 years experience in luxury hospitality operation, known for leading high performing teams and maintaining top tier cleanliness and guest satisfaction standards.
Overview
16
16
years of professional experience
Work History
Housekeeping Supervisor
Radisson Blu Polar Spitsbergen (128 Room)
12.2022 - Current
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Monitored staff performance and provided feedback to drive productivity.
Housekeeping Supervisor
IKYK Hotel (110 Rooms)
08.2022 - 12.2022
Housekeeping Coordinator
Sofitel Dubai The Palm (546 Rooms)
01.2017 - 07.2022
Housekeeping Supervisor
Sofitel Dubai The Palm (546 Room)
02.2015 - 01.2017
HSK Internal Call Center Agent
Sofitel Dubai The Palm (546 Rooms)
09.2013 - 02.2015
Housekeeping Shift Leader
Media Rotana Hotel (537 Rooms)
02.2009 - 09.2013
Education
BS Hotel And Restaurant Management
Our Lady Of Fatima University
Valenzuela, Metro Manila, Philippines03-2005
Skills
- Improve room inspection scores 4/5
- Inventory and supplies management 4/5
- Department coordination 5/5
- Time management 5/5
- Training and onboarding 5/5
- Safety and compliance standard 5/5
- Positive work ethics 5/5
- Multi tasking flexibility 4/5
- Attention to details 5/5
- Planning efficiency 4/5
- Computer skills 4/5
- Fluent in English
Timeline
Housekeeping Supervisor
Radisson Blu Polar Spitsbergen (128 Room)
12.2022 - Current
Housekeeping Supervisor
IKYK Hotel (110 Rooms)
08.2022 - 12.2022
Housekeeping Coordinator
Sofitel Dubai The Palm (546 Rooms)
01.2017 - 07.2022
Housekeeping Supervisor
Sofitel Dubai The Palm (546 Room)
02.2015 - 01.2017
HSK Internal Call Center Agent
Sofitel Dubai The Palm (546 Rooms)
09.2013 - 02.2015
Housekeeping Shift Leader
Media Rotana Hotel (537 Rooms)
02.2009 - 09.2013
BS Hotel And Restaurant Management
Our Lady Of Fatima University
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