Jyoti Pakhren
Summary
Dynamic with a proven track record in relationship building and strategic planning. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in service quality. Skilled in CRM and complex problem-solving, adept at fostering customer loyalty and driving financial accuracy.
Reliable team player with focus on collaboration and adaptability to changing needs, ensuring smooth operations and positive outcomes.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter
Indian Garden Restaurant and Bar
03.2024 - Current
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Assistant Waiter
Restaurant Mother India
10.2022 - 03.2024
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
- Helped maintain inventory levels by restocking supplies as needed throughout the shift.
- Collaborated with management to address any discrepancies or areas of improvement in the overall dining process, fostering a culture of continuous growth and development.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
Accountant
277 Engineering Consultancy
04.2020 - 12.2021
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
Customer Service Representative Intern
Kanchan Development Bank Ltd. (merged With NMB)
08.2018 - 12.2018
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Streamlined communication for improved customer relations through active listening and clear articulation.
- Collaborated with team members to achieve high-quality service and timely resolution of issues.
- Provided comprehensive support to customers, guiding them through account setup and usage processes.
Education
Master of Science - International Business
University of Agder
Kristiansand, Norway01-2025
BBA - Business Administration
Apollo International College
Kathmandu09-2019
Skills
- Service quality
- Decision Making
- Time management
- Complex Problem-solving
- Goal setting
- Relationship building
- Strategic planning
- Customer relationship management (CRM)
Languages
English
Full Professional
Hindi
Professional Working
Norwegian
Elementary
Timeline
Restaurant Waiter
Indian Garden Restaurant and Bar
03.2024 - Current
Assistant Waiter
Restaurant Mother India
10.2022 - 03.2024
Accountant
277 Engineering Consultancy
04.2020 - 12.2021
Customer Service Representative Intern
Kanchan Development Bank Ltd. (merged With NMB)
08.2018 - 12.2018
Master of Science - International Business
University of Agder
BBA - Business Administration
Apollo International College
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