Kirsten Katharina Barton Holiman
Tromsdalen
Summary
Hardworking Information Officer with excellent verbal and written communication skills. Knowledgeable about writing releases, updating social media and coordinating campaigns. Ready to bring 10+ years' experience to a challenging new role. Detail-oriented support services professional adept at writing informational materials, supporting advertising drives and coordinating public information using hands-on approach. Decisive leader with detail-oriented nature and comprehensive understanding of writing, photographing, documenting and sharing information. Go-getter candidate eager to utilize analytical and research skills. Adept at event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of communications industry. Successful public relations professional with substantial experience developing and executing successful PR campaigns. Skilled at creating positive relationships with media, stakeholders and clients. Strategic and committed to staying responsive and proactive in dealing with crises. High-performing Information Officer with solid experience in networking, marketing and crisis management. Adept in creating and implementing effective communication strategies. Collaborative and committed to nurturing relationships with stakeholders, media and clients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Information Officer
UiT The Arctic University of Norway
08.2018 - Current
- Maintained web pages, intranet and social media accounts.
- Taught in-house employees strategies for successful internal and external communications.
- Cultivated strong corporate image and identity with clear branding.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
UiT The Arctic University of Norway
Faculty of Humanities, Social Sciences and Teacher Education
12.2015 - 08.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Translator of Subtitles for a Film
Jabfilm/Polarfox Production Company
08.2017 - 09.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
Archivist
Intermunicipal archive Troms
07.2011 - 04.2014
- Researched and recorded origins, provenance and historical significance of archival materials.
- Streamlined usage by creating organizational systems for newly digitized records and documents.
- Developed classification systems to facilitate public access to archived materials.
- Evaluated 1000+ records for accuracy, value and status of preservation.
- Authenticated and appraised over 1000+ historical documents and archival materials on every day basis.
- Maintained knowledge of museum topics by studying new artifacts and exhibits.
- Directed 1 volunteers and employees engaged in cataloging, designing exhibits and recording artifacts.
- Advised and supported over 100+ visitors daily on how to access, interpret and use archives.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Student Representative on the Executive Board
Samfunnsviterne
10.2009 - 11.2011
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
DebutWeek
DebutWeek
02.2008 - 02.2011
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Examination Guard
UiT The Arctic University of Norway
08.2010 - 08.2010
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Medical Administrative Secretary
University Hospital in Tromsø
03.1998 - 01.2003
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Coordinated customer service, patient scheduling and billing.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
- Proofread documents and correspondence for accuracy and completeness.
- Kept office equipment operating by troubleshooting breakdowns, performing preventive maintenance and coordinating repairs.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
- Organized patient files and streamlined operations to improve efficiency.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
Daycare Provider
Self employed
01.1994 - 08.1997
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Met with parents about daily activities, positive developments and issues.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Kindergarten Assistant
Skogstua foreldrelagsbarnehage
08.1991 - 11.1993
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
Kindergarten Assistant
Studentsamskipnaden i Tromsø
01.1989 - 08.1991
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
Maid at a Hotel
SAS Royal Hotel Tromsø
06.1988 - 08.1988
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Master of Arts - History
UiT The Arctic University of Norway
Tromsø, Norway06.2012
Bachelor of Arts - History
UiT The Arctic University of Norway
Tromsø, Norway06.2009
None - Medical Secretary
Næringsakademiet
Tromsø, Norway06.1998
Skills
- Social Media Posting
- Statistical Programming
- Agency Representation
- Public Announcement
- Online Materials Writing
- News Release Writing
- Medical Documentation
- Website Support
- Customer Service Best Practices
- Public Relations
- Social Media Expertise
- Information Gathering
- Information Updates
- Resource Information
- Customer Satisfaction
- Customer Transactions
- Customer Relationship Management
- Client Correspondence
- Document Organization
- Office Organization
- Photography Management
- Customer Inquiries
Languages
Norwegian, English
Native language
German
Elementary
A2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Information Officer
UiT The Arctic University of Norway
08.2018 - Current
Translator of Subtitles for a Film
Jabfilm/Polarfox Production Company
08.2017 - 09.2017
UiT The Arctic University of Norway
Faculty of Humanities, Social Sciences and Teacher Education
12.2015 - 08.2018
Archivist
Intermunicipal archive Troms
07.2011 - 04.2014
Examination Guard
UiT The Arctic University of Norway
08.2010 - 08.2010
Student Representative on the Executive Board
Samfunnsviterne
10.2009 - 11.2011
DebutWeek
DebutWeek
02.2008 - 02.2011
Medical Administrative Secretary
University Hospital in Tromsø
03.1998 - 01.2003
Daycare Provider
Self employed
01.1994 - 08.1997
Kindergarten Assistant
Skogstua foreldrelagsbarnehage
08.1991 - 11.1993
Kindergarten Assistant
Studentsamskipnaden i Tromsø
01.1989 - 08.1991
Maid at a Hotel
SAS Royal Hotel Tromsø
06.1988 - 08.1988
Master of Arts - History
UiT The Arctic University of Norway
Bachelor of Arts - History
UiT The Arctic University of Norway
None - Medical Secretary
Næringsakademiet
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