Kirsty Korolj
Øyer,Innlandet
Summary
Results-driven Travel Coordinator with expertise in managing complex and tailor-made travel itineraries and logistics for seamless operations. Possesses strong communication and excellent customer service skills, coupled with proficiency in booking platform systems. Offers strong organisational skills and has a meticulous eye for detail. Demonstrates flexibility and a willingness to learn, develop and excel.
Overview
17
17
years of professional experience
Work history
Destination Coordinator - Luxury Sales
50 Degrees North
Øyer, Innlandet
06.2024 - Current
- Nurtured excellent supplier relationships within the Luxury Department, enhancing collaboration.
- Delivered outstanding customer service to clients, agents, and suppliers by answering their questions, concerns and requests in detail, ensuring high satisfaction levels.
- Took over and acted as primary contact for all confirmed Luxury bookings from deposit paid to returning home.
- Excels in multitasking and prioritising tasks.
- Maintained accurate and up-to-date booking records to ensure smooth processes.
- Strived for consistent positive feedback from clients, agents, and suppliers.
- Utilised initiative to strategically design departmental workflows, achieving significant success.
- Increased efficiency by obtaining a high level of knowledge in booking platform systems, Front, and Microsoft Office.
Sales Administrator
50 Degrees North
Øyer, Innlandet
06.2023 - 06.2024
- Successfully booked activities through booking system platforms.
- Cross checking itineraries to ensure all is streamlined and correct.
- Delivered exceptional administrative support to the sales team.
- Maintained confidentiality while handling sensitive client information.
- Prepared detailed final travel documents for clients and agents.
- Responded to client inquiries and complaints with innovative solutions.
- Used destination knowledge to enhance customer experiences with local recommendations.
- Supported team members in achieving KPI targets through collaborative efforts.
Travel Marketing Specialist
Booknordics AS
Oslo, Norway
12.2020 - 05.2023
- Utilised exceptional writing, editing and proofreading skills to produce engaging high-quality travel and error-free content in Scandinavia.
- Designed personalised travel itineraries for potential and returning customers.
- Outlined and created digital marketing including Ebooks, proposals, fact sheets, presentations and blogs.
- Designed and implemented the email marketing programme from scratch. Including design, schedule and written content.
- Maximised brand awareness through targeted marketing strategies and sales campaigns.
- Developed and implemented plans and content for social media posts, strategically delegating tasks to team members according to strengths.
- Managed competing deadlines with efficiency and enthusiasm.
- Optimised SEO performance by researching and implementing high-quality content recommendations.
Sports and Fitness Supervisor/Manager
Royal Caribbean International
Miami, Shipboard Deployment
06.2016 - 02.2020
- Mentored a team of innovative professionals onboard to achieve set goals.
- Used exceptional communication and leadership abilities to effectively deliver excellent customer service.
- Provided development plans and continuously trained and monitored the performance of new team members.
- Track KPIs and enforce performance initiatives.
- Created professional business correspondence, spreadsheets, daily compasses and presentations.
- Had an exceptional understanding of the client and their needs, desires, and concerns.
- Used extensive hospitality experience to handle various elements of event coordination, from onboard entertainment to on-land events.
- Supported and mentored ship employees on the day-to-day running of the programme to ensure the teams were operating in accordance and in compliance with all regulations.
- Manage the department's budget and effectively distribute spending where needed.
- Enthusiastically promoted and guided offshore excursions.
Head Children's and Tour Operator Representative
Thomas Cook Limited
Europe, Overseas
06.2008 - 06.2014
- Actively hired and led the intense training schedules of new travel representatives overseas.
- Utilised expertise in overseas travel to offer team members important information on excursions, adventures, activities, and extras for their clientele.
- Carefully prepared engaging scripts and presentations for high levels of tourist satisfaction and enjoyment.
- Enabled efficient running of tours through effective management and last-minute changes.
- Facilitated strategic decision-making by gathering, reporting and evaluating post-trip client feedback.
- Delivered memorable, enriching tour experiences for groups of up to 30+ holidaymakers.
Tour Guide - Santa's Little Helper
Thomas Cook Limited
Lapland - Finland, Overseas
12.2009 - 12.2011
- Provided information through narratives on various sites throughout the Rovaniemi and Kittila areas.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Carried out thorough, extensive research to offer the best possible professional guidance and correct information on the desired resort.
- Offered positivity, enthusiasm, and warmth to all participants for exceptional customer experiences.
- Guided various multiple 60-minute Santa's Little Elf tours for groups of up to 35 people.
Education
Diploma of Higher Education - Teaching English as Foreign Language
Training Qualifications UK
Sale09.2020
Certificate of Higher Education - Higher Level Teaching Assistant
The HLTA National Assessment Partnership
Northampton07.2015
BTEC National Diploma - Sports Science and Exercise
Edexcel
Stafford10.2008
Skills
- Confident and positive mindset
- Product and destination knowledge
- Communication and leadership skills
- Organisation and prioritisation
- Adaptability in diverse environments
- Teamwork and self-initiative
- Microsoft Office proficiency
- Employee training and development
- Proven track record of excellent customer service
- Proven track record of building and maintaining excellent partner relations
Languages
English
Native language
Norwegian
Beginner
References
1) Camilla Dahle - Head of Luxury Sales and Nordic General Manager
cd@fiftydegreesnorth.com
2) Heini Lehti - Head of Sales Admin
hl@fiftydegreesnorth.com
3) Vicenco Matijaca - Royal Caribbean Cruise Director
Business Email: office@biocroco.com
Timeline
Destination Coordinator - Luxury Sales
50 Degrees North
06.2024 - Current
Sales Administrator
50 Degrees North
06.2023 - 06.2024
Travel Marketing Specialist
Booknordics AS
12.2020 - 05.2023
Sports and Fitness Supervisor/Manager
Royal Caribbean International
06.2016 - 02.2020
Tour Guide - Santa's Little Helper
Thomas Cook Limited
12.2009 - 12.2011
Head Children's and Tour Operator Representative
Thomas Cook Limited
06.2008 - 06.2014
Diploma of Higher Education - Teaching English as Foreign Language
Training Qualifications UK
Certificate of Higher Education - Higher Level Teaching Assistant
The HLTA National Assessment Partnership
BTEC National Diploma - Sports Science and Exercise
Edexcel
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