Kristina Kovac Maravic
Trondheim,50
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Company Owner
Natural Aurora doo
Rijeka, Croatia
09.2022 - Current
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Attended trade shows and industry events to promote company brand awareness.
- Handled returns and exchanges according to company policies.
- Greeted customers to determine wants or needs.
- Demonstrated proper product use to interested customers, adapting demonstrations to customer interests and needs to maximize impact on purchase decisions.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Conversed with customers to understand intended product applications, identifying and suggesting additional merchandise complementing customer selections.
- Managed daily operations including opening and closing procedures, cash handling, restocking shelves.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Provided excellent customer service throughout the sales process.
- Assisted customers in finding the right product for their needs.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
Company Owner
OPG Kovac Maravic
Rijeka, Croatia
06.2019 - 08.2022
- producing natural products of healthy herbs
- selling products
- making company grow
Selling Store Manager
Robi Kojcin,Obrt
Rijeka, Croatia
02.2017 - 06.2019
- Resolved customer complaints promptly while ensuring highest level of customer satisfaction.
- Created detailed reports regarding weekly and monthly sales figures, stock levels, employee performance metrics.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored daily operations, including customer service, inventory control, cash management and staff productivity.
- Maintained a safe working environment by adhering to all safety regulations and policies.
- Resolved customer complaints quickly and professionally.
- Established goals for the store team and monitored their progress towards achieving them.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Recruited, trained, evaluated and managed store personnel in order to ensure high performance levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Seller
Obrtnik trgovac,Zoran Grozdanic
Osijek, Croatia
02.2007 - 08.2009
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Monitored customer satisfaction levels through surveys or focus groups in order to identify areas of improvement.
- Provided after-sales support, addressing any customer concerns or issues.
- Identified customer needs and recommended appropriate products.
- Operated register, handled cash and processed credit card transactions.
- Enforced security protocols within the store premises at all times.
- Developed and maintained customer relationships to foster repeat business.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Selling Supervisor
Gotovac Ivanka,Obrtnik krojač
Osijek, Croatia
06.1999 - 08.2006
- Resolved customer complaints in a timely manner and followed up with customers to ensure satisfaction.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Generated reports detailing daily, weekly, monthly, quarterly sales figures.
- Trained, managed and motivated employees to promote professional skill development.
- Assisted customers in locating desired products within the store or online.
Store Owner
Kristina Kovac
Osijek, Croatia
09.1997 - 05.1998
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented successful business strategies to increase revenue and target new markets.
- Managed daily operations of business, including hiring and training staff.
- Provided direction and guidance to employees.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
High School Diploma -
Trgovačka Škola
Osijek,Croatia01-1997
Skills
- Recruiting and training
- Policy and procedure implementation
- Staffing
- Employee motivation
- Personnel management
- Inventory control
- Customer relations
- Marketing
- Team management
- Business development
Languages
Croatian
First Language
English
Upper Intermediate (B2)
B2
Norwegian
Beginner
A1
Certification
- Drivers licence B
Date of Birth
- 27.07.1979.
Timeline
Company Owner
Natural Aurora doo
09.2022 - Current
Company Owner
OPG Kovac Maravic
06.2019 - 08.2022
Selling Store Manager
Robi Kojcin,Obrt
02.2017 - 06.2019
Seller
Obrtnik trgovac,Zoran Grozdanic
02.2007 - 08.2009
Selling Supervisor
Gotovac Ivanka,Obrtnik krojač
06.1999 - 08.2006
Store Owner
Kristina Kovac
09.1997 - 05.1998
High School Diploma -
Trgovačka Škola
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