Lars Killingberg

• Managed applications with 10,000+ daily users, ensuring high availability, performance, and security using Kubernetes, Linux, and Windows Server.
• Performed regular upgrades, maintenance, and security measures to enhance system reliability.
• Automated tasks with Ansible and PowerShell, improving efficiency and reducing manual work.
• Migrated applications to cloud-based systems for better scalability and performance.
• Analyzed software requirements and implemented new technologies with minimal disruptions.
• Prioritized and executed daily operations with precision, multitasking effectively in a high-demand environment.

• Provided technical support and documented FAQs to improve response times and stakeholder communication.
• Managed deployments with minimal downtime
• Trained junior consultants in troubleshooting.
• Used Kibana and Zendesk to monitor issues, track tickets, and ensure high customer satisfaction.
• Simplified complex technical information for end-users.
• Assisted users with hardware and software issues, improving IT support operations and security

• Responded to over 500 technical queries annually, recording regularly asked questions in Elements to facilitate problem resolution and improve response times by 20%.
• Oversaw the smooth deployment of all technical solutions
• Trained over 10 junior consultants in effective troubleshooting techniques, fostering a knowledgeable and efficient support team.
• Delivered reliable and high-quality technical support.
• Used HP Service Desk to track support tickets and document actions.

• Answered user questions about hardware and software operation to help resolve problems.

• Conducted a school band in concerts, with meticulous attention to quality, timing and musicality.

Helping people with special needs

• Helping people with special needs

• Helping people with special needs

• Teaching preschool students.

• Soldier in the His Majesty the Kings guard band.

• Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.