Lauren Potts

• Improved customer experience with prompt and courteous response to all incoming calls.
• Ensured smooth communication by efficiently operating the switchboard and routing calls to appropriate departments.
• Answered calls within required time frame to meet established quality standards.
• Updated phone directory to maintain accurate information.

• Maintained cleanliness of office spaces for a healthy work environment.
• Ensured safety standards through correct usage of cleaning chemicals and equipment.
• Worked quickly to complete cleaning within allotted timeframes.
• Kept communal areas tidy, creating a pleasant atmosphere for workers.
• Followed strict health and safety guidelines to ensure safe working environments.
• Worked alongside colleagues and clients and maintained a professional approach to all areas of work.

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• Helped train new staff contributing positively towards teamwork and skill development within the team.
• Improved customer satisfaction by providing prompt, courteous service at the checkout.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Followed company policies strictly while dealing with age-restricted items sale.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Completed opening and closing procedures each day.
• Engaged in pleasant chit chat for friendly and personalised service.