LEJO LEON

SURAT

Summary

Dynamic Relationship Manager with a proven track record at South Indian Bank Ltd, excelling in client engagement and relationship building. Mastered the art of exceeding sales goals by over 20%, showcasing exceptional communication and time management skills. Renowned for transforming customer satisfaction through innovative service support and effective risk assessment.

Overview

years of professional experience

Work History

Relationship Manager

South Indian Bank Ltd

11.2009 - Current

Built and maintained relationships with new and existing clients while providing high level of expertise.
Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Prepared documents such as loan agreements , promissory notes , mortgages according to legal guidelines
Assisted other departments within the bank when needed such as answering phones or filling documents.
Participated in staff meetings to discuss innovative strategies to improve services.
Facilitated seamless communication between clients and service departments, ensuring timely resolution of issues.

Billing Assistant

St Joseph Hospital

03.2009 - 10.2009

Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
Received, sorted, and distributed incoming mail.
Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
Worked with team members to identify and develop process improvements

Education

Master of Commerce - Commerce

Christ Church College , Kanpur

02-2008

[International Grade], [School Name], [Year] - [Number] GPA Conversion

Skills

Relationship building
Client relationships
Relationship building and management
Excellent communication
Service support

Client engagement
Sales reporting
Risk assessment
Time management
Stress tolerance

Languages

English, Hindi, Malayalam

Native language

Timeline

Relationship Manager - South Indian Bank Ltd

11.2009 - Current

Billing Assistant - St Joseph Hospital