Lene Laxaa
Customer Service Operator
Oslo,03
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cisco position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Customer Service Operator
Verisure
11.2021 - Current
- Handled high-pressure situations with grace, maintaining composure while offering timely support to distressed customers.
- Delivered prompt service to prioritize customer needs.
- Balanced multiple priorities effectively in a fast-paced environment without sacrificing attention to detail or quality of service.
- Boosted customer service satisfaction ratings through consistent quality control.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed challenging callers while adhering to company guidelines for respectful communication.
- Navigated complex software systems to efficiently access and update customer information during calls.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
Sales Associate
Kitch´n
01.2019 - 08.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Delivered energetic responses to customers in-store, going above and beyond to serve needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed efficient cash register operations.
Sales Associate
Doda dansebutikk
01.2018 - 01.2019
Sales Manager
XXL sport og villmark (avd tekstil)
01.2018 - 01.2019
Assistant Sales Manager
XXL sport og villmark (avd tekstil)
01.2017 - 01.2018
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Established performance benchmarks, setting clear expectations for team members, and regularly reviewing progress against set goals, driving continuous improvement within the sales department.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Associate
XXL sport og villmark (avd kasse)
01.2015 - 01.2016
Sales Associate
G-Max Ålesund
01.2014 - 01.2015
Sales Associate
G-Max Bodø
01.2013 - 01.2014
Catering Server
PSS Catering
01.2011 - 01.2013
Restaurant Server
Ålesund Airport hotell/Mix-kafe
01.2008 - 01.2011
Education
Bachelor of Arts - Digital Marketing And Sales Management
Høyskolen Kristiania
Oslo 04.2001 -
Skills
Understanding Customer Needs
undefinedReferences
- Caroline Falkhytten, tidligere selgerleder tekstil på XXL, 95820055
- Petter Rundereim, tidligere varehussjef XXL Ålesund, 46547796
- Lillian Rødli, Butikksjef Kitch'n Moa, 93641866
Accomplishments
Verisure Awards 2022 - Team player of the year / årest gledesspreder
Operations Customer of the month Verisure - February 2024
Good KPI´s
Certification
Course in Dialogue and Diversity of Perspectives
Timeline
Course in Dialogue and Diversity of Perspectives
02-2023
Course in Google analytics
01-2022
Customer Service Operator
Verisure
11.2021 - Current
Sales Associate
Kitch´n
01.2019 - 08.2021
Sales Associate
Doda dansebutikk
01.2018 - 01.2019
Sales Manager
XXL sport og villmark (avd tekstil)
01.2018 - 01.2019
Assistant Sales Manager
XXL sport og villmark (avd tekstil)
01.2017 - 01.2018
Sales Associate
XXL sport og villmark (avd kasse)
01.2015 - 01.2016
Sales Associate
G-Max Ålesund
01.2014 - 01.2015
Sales Associate
G-Max Bodø
01.2013 - 01.2014
Catering Server
PSS Catering
01.2011 - 01.2013
Restaurant Server
Ålesund Airport hotell/Mix-kafe
01.2008 - 01.2011
Bachelor of Arts - Digital Marketing And Sales Management
Høyskolen Kristiania
04.2001 -
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