LIVIU DUMITRU
Liverpool,Merseyside
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in customer service industry as I have been working in this sector for a long time. I'm hardworking and ambitious as I love progressing on to bigger obstacles.
Overview
4
4
years of professional experience
Work history
Warehouse Operative
Job&Talent
Warrington, Merseyside
2025.11 - 2026.03
- Managing incoming orders efficiently.
- Picking and Packing order making sure everything is correct.
- Inspecting products for faults
Customer Service Adviser
NatWest Bank
Liverpool, Merseyside
2024.09 - 2025.08
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Investigated customer issues to find acceptable conclusion and prevent recurrence.
Croupier
Grosvenor Casinos
Liverpool, Merseyside
2023.03 - 2024.05
- Distributed winnings and collected payments from customers.
- Stayed up-to-date on policies and rules to maintain consistency.
- Served customers with excellent customer service skills to facilitate positive experiences.
- Distributed cards, spun roulette wheel and rolled dice in casino environment.
Customer Service Adviser
National Savings and Investments
Liverpool, Birkenhead
2022.01 - 2023.02
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Recorded and processed customer data accurately.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Assisted customers with varying questions using product knowledge and service expertise.
Skills
- Cash handling
- Customer Service
- Customer relations
- Problem-solving
- Product knowledge
- Data Entry
- Outstanding customer service
- Call centre experience
LANGUAGES
English - Fluent
Romanian - Native
Timeline
Warehouse Operative
Job&Talent
2025.11 - 2026.03
Customer Service Adviser
NatWest Bank
2024.09 - 2025.08
Croupier
Grosvenor Casinos
2023.03 - 2024.05
Customer Service Adviser
National Savings and Investments
2022.01 - 2023.02