Summary
Overview
Work history
Skills
LANGUAGES
Timeline
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LIVIU DUMITRU

Liverpool,Merseyside

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in customer service industry as I have been working in this sector for a long time. I'm hardworking and ambitious as I love progressing on to bigger obstacles.

Overview

4
4
years of professional experience

Work history

Warehouse Operative

Job&Talent
Warrington, Merseyside
11.2025 - 03.2026
  • Managing incoming orders efficiently.
  • Picking and Packing order making sure everything is correct.
  • Inspecting products for faults

Customer Service Adviser

NatWest Bank
Liverpool, Merseyside
09.2024 - 08.2025
  • Expressed care, patience and empathy when handling customer interactions for personalised experience.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Investigated customer issues to find acceptable conclusion and prevent recurrence.

Croupier

Grosvenor Casinos
Liverpool, Merseyside
03.2023 - 05.2024
  • Distributed winnings and collected payments from customers.
  • Stayed up-to-date on policies and rules to maintain consistency.
  • Served customers with excellent customer service skills to facilitate positive experiences.
  • Distributed cards, spun roulette wheel and rolled dice in casino environment.

Customer Service Adviser

National Savings and Investments
Liverpool, Birkenhead
01.2022 - 02.2023
  • Expressed care, patience and empathy when handling customer interactions for personalised experience.
  • Recorded and processed customer data accurately.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Assisted customers with varying questions using product knowledge and service expertise.

Skills

  • Cash handling
  • Customer Service
  • Customer relations
  • Problem-solving
  • Product knowledge
  • Data Entry
  • Outstanding customer service
  • Call centre experience

LANGUAGES

English - Fluent
Romanian - Native

Timeline

Warehouse Operative

Job&Talent
11.2025 - 03.2026

Customer Service Adviser

NatWest Bank
09.2024 - 08.2025

Croupier

Grosvenor Casinos
03.2023 - 05.2024

Customer Service Adviser

National Savings and Investments
01.2022 - 02.2023
LIVIU DUMITRU