Małgorzata Boroń
Zielona Góra
Summary
I am motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
3
3
years of professional experience
Work History
Flight Attendant
SAS
Oslo, Norway
05.2024 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Flight Attendant
Wizzair Malta
Rome, Italy
11.2022 - 05.2024
- Ensured safety and comfort of customers onboard aircraft.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Restaurant Waitress
Rosmarino Pizzeria Napoletana
06.2021 - 10.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
4 Th High School
Zielona Góra, Poland04.2022
Skills
- Cool Under Pressure
- Guest Services
- Food and Beverage Service
- Customer Care
- Team Player
- Warm and Friendly
- Transactions and Cash Handling
- Guest Satisfaction
- Easygoing personality
Hobbies
- Horseback riding
- Travelling
- Jogging
Languages
English
Bilingual or Proficient (C2)
Polish
Bilingual or Proficient (C2)
Timeline
Flight Attendant
SAS
05.2024 - Current
Flight Attendant
Wizzair Malta
11.2022 - 05.2024
Restaurant Waitress
Rosmarino Pizzeria Napoletana
06.2021 - 10.2021
High School Diploma -
4 Th High School