Manish Bhardwaj

1. Sales and Revenue Targets

• Achieved monthly and annual sales targets for high-value categories, including smartphones, laptops, and home appliances.
• High-Margin Focus: Drive sales of extended warranties, insurance (protection plans), and accessories to increase the average transaction value.
• Bottom-Line Management: Control operational expenses (OPEX) to ensure the store’s profitability.

2. Inventory and Stock Management

• Stock Availability: Ensure maximum availability of key SKUs while minimizing stockouts, especially for fast-moving electronics.
• Implemented loss prevention measures, reducing theft and damage of high-value electronic items.
• Aging Stock Management: Monitor and liquidate "slow-moving" or near-obsolete tech products through targeted promotions.

3. Customer Experience and Service

• Technical Consultation: Ensure staff provide expert product demos and technical advice to customers.
• Maintained high scores in customer feedback surveys and resolved technical complaints efficiently.
• Visual Merchandising: Oversee that demo units (e.g., TVs, phones) are fully functional and displayed according to brand standards.

4. Team Leadership and Training

• Product Knowledge: Regularly train the sales team on the latest tech features and specifications to ensure they can answer complex customer queries.
• Manpower Productivity: Manage staff schedules and performance metrics to optimize the sales floor during peak hours.

5. Compliance and Operations

• Standard Operating Procedures (SOPs): Ensure strict adherence to billing, cash handling, and return/exchange policies for electronic goods.
• Health and Safety: Maintain store safety protocols, particularly regarding electrical equipment and high-voltage displays.

• Maximised store profitability by managing P&L and implementing financial practices.
• Executed business strategies across conventional and alternative channels, enhancing sales through web and venue platforms.
• Oversaw business operations valued at 26 crore, ensuring continuity during covid-19 disruptions.
• Managed team schedules and delegated tasks, optimising workflow efficiency and enhancing daily operations.
• Boosted staff productivity through training initiatives leading to improved performance.
• Controlled inventory levels to minimise waste while maintaining stock availability.
• Resolved customer inquiries and issues achieving satisfaction rates.
• Maintained merchandise display standards for effective promotion.

• Managed daily operations, performing a variety of administrative tasks and overseeing staff performance, inventory receipts, customer service and financial requirements.
• Increased sales revenue and profitability across stores.
• Executed total store operations in accordance with established standards, policies and procedures
• Handled 2 stores with an area of 68381sq.ft. with an annual business of 46million SAR approx. 72 cr. INR
• Executed successfully LFL (Like for Like) strategy for the stores
• Achieved shrink control of three challenging stores successfully
• Achieved 130% of stock shrinkage control target through strategic oversight.
• Awarded by the NCBH for shrink control
• Monitored customer conversion metrics, leading to improved revenue.
• Evaluated sales metrics for individual store locations.
• Assessed sales efficiency per employee and square foot.
• Analysed employee distribution in relation to store space.
• Reviewed gross margin calculations for financial performance.
• % improvement in ATV Increase in customer footfalls
• To Reduce store operating costs
• Optimize Inventory
• Sell through, product ageing, stock days
• Enhanced store experience
• Increase in number. of loyalty customers
• Annual Marketing Calendar implementation
• Implemented events and promotions according to standard operating procedures.
• Developed strategies to enhance future operational capabilities.
• Landmark Group – LG has a presence across the Middle East, North Africa and the Indian Subcontinent, over 30 million sq. ft. of retail space, Over 55,000 employees, 41 Brands (Max Splash Lifestyle, Iconic, Home centre, E Max, funcity, Citymax hotels etc.) – 2040 outlets.

• Vishal Mega Mart (a brand owned by TPG Wholesale Private Limited) is one of the fastest growing chains of hypermarkets in India. TPG is a leading global private investment firm with $75 billion of capital under management. Vishal Megamart has 145 plus stores in India.
• Monitored replenishment of sales floor by balancing sizes and products/styles with Floor Managers to maintain optimal stock levels.
• Monitored stock age and turnover rates weekly and took appropriate actions to maintain inventory flow.
• Reviewed team performance every six months and annually; submitted timely reports to head office/back-office (EOD, month-end reports) to support operational efficiency.
• Managed cleanliness at cash point and ensured quick filling of bags and gimmicks to enhance customer experience.
• To Rectify the cash and card sales to be recorded and sent to finance; performed the helicopter trip on a daily basis for stock display audits.