MANISH KUMAR CHOUBEY
Stockholm,AB
Summary
Strategic IT Business Relationship Manager with 18 years of experience in Insurance, Banking, and Airline sectors. Leads large-scale portfolios and oversees 320+ resources across 40+ teams, driving client partnerships, delivery ownership, and revenue growth. Combines technical expertise with business acumen to engage effectively with executives and deliver impactful transformations.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Business Relationship Manager
Tata Consultancy Services
Sweden, Norway
07.2025 - Current
- Own end-to-end client relationship, delivery, and growth for a strategic insurance portfolio, acting as the single point of contact between business stakeholders and IT delivery
- Managed stakeholders at senior business and IT leadership levels to enhance collaboration and alignment
- Developed comprehensive business proposals to secure client engagement, new initiatives, and account growth
- Drive operational excellence, service quality, and continuous improvement
- Act as trusted advisor to client leadership on IT strategy and execution
- Lead a strategic portfolio with 320+ resources across 40+ application teams
- Successfully led a high-speed, complex managed services transition from Large Deal (Insurance Provider) to TCS
- Led transition of applications across 40 teams, ensuring smooth integration and minimal disruption
- Ensured zero major disruption and stable operations
- Oversaw delivery governance, financial management, and resource planning to support strategic objectives
- Leading global IT services, consulting, and business solutions organization.
Engagement Manager/ Program Manager/ Business Analyst
Tata Consultancy Services
01.2013 - 06.2025
- Leading global IT services, consulting, and business solutions organization.
- Delivered large-scale insurance programs across Europe and APAC, ensuring alignment with regional compliance and client needs.
- Led cross-functional global teams with accountability for on-time, within-budget project delivery, fostering collaboration and innovation.
- Drove Agile transformations, implementing product-centric delivery models to enhance responsiveness to market changes.
- Facilitated communication among diverse stakeholders to streamline project objectives., including business, vendors, and partners.
Senior Business Analyst
Birlasoft
, India
04.2011 - 12.2012
- Led business analysis and solution design for insurance and CRM platforms, enhancing alignment between business needs and technical implementation
- Facilitated communication between business users and technical teams, ensuring clear understanding of requirements and project objectives
- Delivered complex rule-based and process automation solutions, streamlining operations and improving response times
- A global technology company providing IT services and solutions.
Business Analyst
CGI
, India
09.2010 - 04.2011
- Facilitated requirements gathering, solution design, and delivery coordination
- Collaborated on enterprise applications, ensuring alignment with client needs
- Provided IT and business consulting services on a global scale.
CRM Developer
ITC Infotech
, India and Finland
08.2007 - 09.2010
- Initiated career as Siebel CRM Developer, focusing on CRM solutions
- Developed technical expertise in Oracle Siebel, enhancing system functionality
- Transitioned into Business Analyst position to support project requirements gathering and analysis.
- Delivered IT solutions and services to clients globally
Education
Bachelor of Computer Applications - Information Technology
Christ College
Bangalore University 06.2004 - 03.2007
Diploma in Computer Science -
XLRI
Jamshedpur10-2021
Skills
- Client relationship management
- Stakeholder engagement
- Project management
- Agile methodologies
- Strategic planning
- IT governance
- Effective communication
- Team collaboration
- Contract negotiation
- Relationship building
- Team leadership
Languages
ENGLISH, Native
Accomplishments
- Service Transition Achievement, Transitioned services with zero major disruptions for a client with $650 mUSD
- Resource Management Excellence, Led a team of 320+ resources with zero service disruptions across 40 distributed teams
- Portfolio Growth Management, Managed a portfolio growth of 15% annually across UK & Europe for multiple logos.
- Finance Automation Success, Achieved 96% automation success for unallocated cash transactions for XL Catlin UK, reducing manual finance effort by 90%.
Personal Information
BUSINESS RELATIONSHIP MANAGER - IT CONSULTANT
Awards Recognition
- Best Performance Award, HDFC Life India, 2014
- Outstanding Performance Award, XL Catlin UK, 2017
- Recognition from multiple leadership levels including CDO, CFO, Senior Stakeholders
Certification
Oracle Siebel CRM 8.0
Timeline
Business Relationship Manager
Tata Consultancy Services
07.2025 - Current
Engagement Manager/ Program Manager/ Business Analyst
Tata Consultancy Services
01.2013 - 06.2025
Senior Business Analyst
Birlasoft
04.2011 - 12.2012
Business Analyst
CGI
09.2010 - 04.2011
CRM Developer
ITC Infotech
08.2007 - 09.2010
Bachelor of Computer Applications - Information Technology
Christ College
06.2004 - 03.2007
Diploma in Computer Science -
XLRI