Matea Begušić
Trondheim
Summary
Born and raised in Dubrovnik, Croatia. I am a fan of arts and sports since little.
Through childhood i have spent a lot of time in theatre studying drama with middle school program and dancing natioanl and city dance. Through teenage age i played mostly handball but also walleyball and trained swimming.
Growing up in Dubrovnik and with my family being involved with the apartment renting industry i discovered my passion and creative side and that was people, food and hospitality industry.
After enrolling with the School of Tourism and catering i have started working as the apprentice in hotels such as Hotel Park, Hotel Neptun and Valamar Lacroma and finished my program succesfully.
After, i have started education at Libertas University and been working as the apprentice at Hotel Dubrovnik Palace.
At some Pointu i have decided to move
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
To Rom Og Kjokken
11.2021 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Casino Cashier
Billionaire Casino
11.2020 - 05.2021
- Accuratele and efficient processing of cash transactions.
- Promoted a safe working environment by promptly reporting any observed safety hazards or potential security breaches to management.
- Established trust with coworkers and supervisors through consistent adherence to company policies.
Restaurant Waiter
Amfora
03.2020 - 11.2020
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Restaurant Waiter
Prijeko Palace
05.2019 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Assistant Manager, Restaurant Waiter
Sesame
05.2017 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Waiter
Gradska Kavana, Arsenal Restaurant
04.2016 - 09.2016
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Arranged tables and chairs for special occasions and events.
- Provided attentive service and proactively assessed guest needs.
Restaurant Waiter
Palace Dubrovnik Hotel
05.2015 - 11.2015
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Proactively identified areas for improvement within the buffet area and collaborated with colleagues to implement effective solutions, enhancing overall operations and guest experience.
- Monitored food quality on the buffet line, removing any subpar items and replacing them quickly to maintain high standards.
- Demonstrated strong multitasking abilities while managing multiple responsibilities at once in a fast-paced environment.
Assistant Waiter
Otto Restaurant
01.2015 - 03.2015
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Assisted in setting up the restaurant before opening hours, ensuring proper table settings and a welcoming atmosphere for guests upon arrival.
- Helped maintain inventory levels by restocking supplies as needed throughout the shift.
Apprentice Waiter
Valamar Lacroma Dubrovnik Hotel
03.2014 - 08.2014
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Learned wide range of simple and complex techniques from on-the-job training.
Apprentice Waiter
Royal Neptun Hotel
03.2013 - 08.2013
- Worked under guidance of professionals to learn practices and techniques.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Prepared worksite by setting up required tools and supplies.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
Apprentice Waiter
Grand Hotel Park
03.2012 - 08.2012
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Implemented suggestions from mentors, leading to enhanced productivity and skill development.
Education
Tourism And Hotel Managment -
Libertas University
Dubrovnik CroatiaWaiter - Hospitality
School of Tourism And Catering
Dubrovnik Croatia2016
Skills
- Service Quality
- Food safety awareness
- Food presentation
- Order Accuracy
- Cleanliness
- Guest Relations
- Professional Appearance
- Sales Techniques
- Service prioritization
- Accurate money handling
- Team Player
- Time Management
Certification
Certificated waiter
Languages
Croatian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Elementary (A2)
Italian
Elementary (A2)
Norwegian
Beginner (A1)
Timeline
Restaurant Waiter
To Rom Og Kjokken
11.2021 - Current
Casino Cashier
Billionaire Casino
11.2020 - 05.2021
Restaurant Waiter
Amfora
03.2020 - 11.2020
Restaurant Waiter
Prijeko Palace
05.2019 - 10.2019
Assistant Manager, Restaurant Waiter
Sesame
05.2017 - 10.2019
Assistant Waiter
Gradska Kavana, Arsenal Restaurant
04.2016 - 09.2016
Restaurant Waiter
Palace Dubrovnik Hotel
05.2015 - 11.2015
Assistant Waiter
Otto Restaurant
01.2015 - 03.2015
Apprentice Waiter
Valamar Lacroma Dubrovnik Hotel
03.2014 - 08.2014
Apprentice Waiter
Royal Neptun Hotel
03.2013 - 08.2013
Apprentice Waiter
Grand Hotel Park
03.2012 - 08.2012
Tourism And Hotel Managment -
Libertas University
Waiter - Hospitality
School of Tourism And Catering
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