Mathilde Martinez
Trondheim,Trøndelag
Summary
Dedicated professional with a strong foundation in customer service and relations, adept at change giving, refund issuing, and maintaining patience and composure in high-pressure environments. Demonstrates exceptional attention to detail and proficiency in merchandising, ensuring a seamless customer experience. Committed to leveraging skills to enhance customer satisfaction and drive business success.
Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organisational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Cashier
Leclerc
Saint-Gaudens, Hautes-Pyrénées
06.2021 - 08.2021
- Communicated product information to customers, driving informed purchases.
- Balanced till at end of day, maintaining accurate records.
- Maintained clean and organised workspace to ensure efficient service.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
Cashier
Super U
Gourdan-Polignan, Hautes-Pyrénées
07.2022 - 08.2022
- Maintained clean and organised workspace to ensure efficient service.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Coordinated with team members for smooth shift transitions.
- Balanced till at end of day, maintaining accurate records.
- Trained new cashiers on store policies and procedures to maintain standards.
- Managed queue effectively during peak hours for seamless checkout process.
Cashier
Carrefour
Toulouse, Hautes-Pyrénées
06.2023 - 07.2023
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Maintained clean and organised workspace to ensure efficient service.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Kept up-to-date with store promotions to provide accurate information to customers.
Education
Bachelor of Science - Psychology
Université Toulouse Jean-Jaurès
Toulouse 09.2021 - 05.2024
Bachelor of Science - Psychology
Norwegian University of Science and Technology
Trondheim, Trøndelag 08.2024 - 05.2025
Skills
- Change giving
- Patience and composure
- Refund issuing
- Customer Service
- Customer relations
- Merchandising
- Attention to Detail
Languages
English
Advanced
French
Native
Spanish
Beginner
Affiliations
- Reading
- Poledancing
- Hiking and outdoors activity
- Exercising
Timeline
Bachelor of Science - Psychology
Norwegian University of Science and Technology
08.2024 - 05.2025
Cashier
Carrefour
06.2023 - 07.2023
Cashier
Super U
07.2022 - 08.2022
Bachelor of Science - Psychology
Université Toulouse Jean-Jaurès
09.2021 - 05.2024
Cashier
Leclerc
06.2021 - 08.2021
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