Mauricio Herrera
Houston,Tx
Summary
Customer-focused professional with over 7 years in high-volume service environments. Skilled in cash handling, payment processing, and enhancing customer satisfaction through attentive communication. Dedicated to building positive relationships and collaborating with team members to improve service quality.
Overview
9
9
years of professional experience
Work History
Customer Service Assistant
H-E-B Grocery
Houston, TX
08.2026 - Current
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Collaborated with colleagues to address customer needs, improving overall service quality.
- Collaborated with team members to elevate service quality and customer satisfaction.
- Processed returns and exchanges per store policies, fostering positive customer relations and ensuring satisfaction.
- Maintained cleanliness and organized merchandise displays, enhancing customer experience and encouraging purchases.
- Ensured a consistently clean and organized work area for optimal operational efficiency.
Front of House Team Member
Chick-fil-A
Houston, Tx
06.2024 - 09.2026
- Create a welcoming customer experience by providing friendly, attentive, and professional service.
- Listened to customer requests and questions, providing tailored assistance to enhance satisfaction.
- Communicated clearly with customers and team members, ensuring accurate service delivery and streamlined operations.
- Process customer orders and payments accurately using POS technology.
- Handle transactions carefully while maintaining attention to detail in a fast-paced environment.
- Collaborated with team members to achieve service and operational goals, fostering a supportive work environment.
Crew Member
McDonald's
Houston, Tx
05.2018 - 04.2023
- Delivered friendly and efficient customer service in fast-paced environment, enhancing customer satisfaction.
- Facilitated customer orders and addressed inquiries while ensuring a professional demeanor.
- Cultivated positive customer relationships through attentive listening and professional responses to needs.
- Handled cash, credit/debit card payments, and customer transactions with accuracy.
- Operated POS systems while maintaining attention to transaction details.
- Followed company procedures for cash handling, customer service, and daily operations.
Food Service Worker
Dairy Queen
Houston, Tx
08.2017 - 05.2018
- Provided courteous and attentive service, ensuring customer satisfaction with orders and requests.
- Processed customer payments and handled transactions accurately.
- Operated POS equipment, ensuring accurate transactions and maintaining detail during busy periods.
- Communicated effectively with customers and coworkers to ensure accurate service.
- Responded professionally to customer questions and routine service concerns.
- Maintained organized and welcoming environment, enhancing customer experience.
Education
High School Diploma - Business Management
J. Frank Dobie High School
Houston05-2022
Skills
- Customer service and support
- POS systems expertise
- Transaction accuracy
- Cash handling
- Attention to detail
- Communication proficiency
- Active listening
- Problem solving
- Team collaboration
- Time management
- Adaptability
- Relationship management
- Customer evaluation
Languages
English, Spanish
Timeline
Customer Service Assistant
H-E-B Grocery
08.2026 - Current
Front of House Team Member
Chick-fil-A
06.2024 - 09.2026
Crew Member
McDonald's
05.2018 - 04.2023
Food Service Worker
Dairy Queen
08.2017 - 05.2018
High School Diploma - Business Management
J. Frank Dobie High School