A highly self-motivated and career oriented person who has a working experience in customer service and relationship, continuously seeking to further encourage creativity and higher-order performance.
Overview
4
years of professional experience
Work History
United Bank Limited
Relationship Manager
01.2016 - 05.2018
Job overview
Tenure: 12/2015 - 07/2018
Updating and maintaining KYC (Requires lot of attention to detail and accuracy)
Building and maintaining relationships with clients and key personnel with in customer companies
Conducting business reviews to make sure customer are satisfied
Liaising with internal departments to ensure client needs are fulfilled effectively
Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Built and maintained relationships with new and existing clients while providing high level of expertise.
Maintained knowledge on banking products and distribution to provide optimal service support.
Participated in staff meetings to discuss innovative strategies to improve services.
Habib Metropolitan Bank
Business Development Officer
06.2015 - 10.2015
Job overview
Tenure: 07/2014 - 10/2014
Monitoring company performance against service level agreements and flagging potential issues
Built relationships with colleagues to facilitate teamwork, cooperation and success
Developed, maintained and utilized diverse client base
Set and achieved company defined sales goals
Recorded accurate and efficient records in customer database
Identified new business opportunities through cold calling, networking, marketing and prospective database leads
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
Negotiated and closed long-term agreements with new clients in assigned territory
Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
Kept meticulous client notes and updated account information in company databases.
Silk Bank
Sales Executive
06.2014 - 08.2014
Job overview
Tenure: 06/2013 - 09/2013
Increase branch sales and sell banking products to new and existing customers
Achieving client relationship targets and KPI’s as set by Head of Sales
Attending meetings with clients to build relationships with existing accounts
Achieved sales goals and service targets by cultivating and securing new customer relationships
Engaged in friendly conversation with customer to better uncover individual needs
Recommended complementary purchases to customers, increasing revenue
Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Monitored customers for signs of security concerns and escalated issues to management
Education
University of Stavanger
Stavanger, Norway
Masters in Business Development and Innovation from Business Administration And Management
06.2025
International Islamic University, Islamabad
Islamabad
Bachelors of Business Administration (Hons). Major in Finance
01.2013
Skills
Business relationship cultivation
Portfolio Growth
Consultative Selling
Analytical Problem Solving
Customer Service
Customer Education and Consulting
Relationship building and management
Client Engagement
Languages
English (IELTS, 7 band)
Urdu (Native)
Norwegian (Beginner)
Curriculumactivitiesandskills
Basic R Programming.
Complete Command over MS-Office (PowerPoint, word, excel, outlook)
Excellent written and oral communication skills.
Ability to work under pressure in a deadline driven environment.
Soft skills
Worked as general secretary of SAIH (a student solidarity organisation who works for student rights) from 2022-2023
Personal Information
Date of Birth: 10/28/89
References
Will be provided on request
Projects
Research paper on How well H&M is incorporating environmental sustainability in their circular business model?
Wikipedia article on an Industry life cycle
Research paper on if Intra-cluster learning is the driver of all innovations in a region. Analysis of Kverneland Groups waste reduction practices & how are they sustainably innovating them and how to make them more sustainable.
Research Paper on how Earth Science Analytic is managing Innovation and the core challenges they are facing
Policy brief on The Balance of EU mission of climate-neutral and smart cities by 2030 and regional development in Stavanger Norway using the Triple bottom line theory of sustainability, proposed recommendations for enhancing policy effectiveness in Stavanger.
Article on the role of high-tech sectors specialisation in the economic development of a region/country through running a cross-sectional regression analysis.
A report on Analysis of digital marketing strategy of Via Cluster(A Stavanger based company which provide sustainable solutions for better transport infrastructure) with recommendations to improve it.
Research paper on psychological impact of post mergers and acquisitions on employees.
Applied Business intelligence dimensions on Summit bank by analyzing their management information system.
Launching a new packaged fresh brand of vegetables “Greengrocers” in a market and fixing the strategic decisions based on 4 PS of marketing mix on the product.
Job analysis of Telenor Pakistan by formulating a job ad’s in a newspaper for a manger post. Ratio analysis of Engro Corporation ltd.
Analysis of Nestle Mineral water by applying all the marketing strategies and find its SBU’s. Company analysis of Attock Refinery Ltd annual report.
Timeline
Relationship Manager
United Bank Limited
01.2016 - 05.2018
Business Development Officer
Habib Metropolitan Bank
06.2015 - 10.2015
Sales Executive
Silk Bank
06.2014 - 08.2014
University of Stavanger
Masters in Business Development and Innovation from Business Administration And Management
International Islamic University, Islamabad
Bachelors of Business Administration (Hons). Major in Finance
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