Michelle Corda Dsouza
Oslo, Norway
Summary
Results-driven Administrative Executive with a decade of experience in administration, operations, and customer service. Demonstrates exceptional skills in managing multiple tasks while ensuring accuracy and attention to detail. Proven track record in resolving customer issues and enhancing satisfaction through strong interpersonal communication, thereby fostering positive relationships with clients and colleagues. Committed to delivering high-quality administrative support and optimizing workflows for overall organizational success.
Overview
18
18
years of professional experience
Work History
Reservation and Ticketing Agent
Aviareps AS
Oslo
10.2023 - Current
- Processed reservations accurately within GDS platforms such as Sabre and Amadeus.
- Resolved inquiries from travel agencies and customers through calls, emails, and face-to-face interactions.
- Compiled and reviewed detailed monthly sales reports for improved tracking.
- Directed quota management for group and tour operators.
- Supported sales manager in evaluating pricing strategies.
Senior Administrative Assistant
Qatar Airways Cargo
Mumbai
09.2015 - 02.2019
- Managed office and cargo administration operations across West India.
- Coordinate and manage travel arrangements, logistics, and schedules for executive management and employees.
- Handle sensitive information with discretion and professionalism.
- Delivered outstanding customer service to both internal and external parties.
- Coordinate with diverse teams to enhance communication.
L&D coordinator & Vendor Management
Morgan Stanley
Mumbai
05.2013 - 05.2014
- Developed and implemented effective L&D programs addressing training needs.
- Assessed training programs by analyzing feedback, performance metrics, and evaluations.
- Managed logistics and scheduling to ensure successful organization of training activities.
- Cultivate and maintain strong vendor relationships.
- Work alongside suppliers to provide superior services and instructional content.
Customer Service Agent
British Airways
Mumbai
01.2007 - 02.2012
- Facilitated boarding process by checking passenger documentation.
- Facilitate seamless operations and passenger movement through collaboration with various airport departments including ground handling, security, and customs.
- Boosted sales of additional services including upgrades, lounge access, and loyalty programs.
Education
Master of Business Administration -
James Cook University (JCU)
Singapore01.2013
Bachelor of Commerce -
University of Mumbai.
Mumbai, MH01.2006
Skills
- Microsoft Office Suite
- Office management software
- Microsoft Excel
- Time management
References
Reference can be provided on request.
Languages
English
First Language
Norwegian
Intermediate (B1)
B1
Timeline
Reservation and Ticketing Agent
Aviareps AS
10.2023 - Current
Senior Administrative Assistant
Qatar Airways Cargo
09.2015 - 02.2019
L&D coordinator & Vendor Management
Morgan Stanley
05.2013 - 05.2014
Customer Service Agent
British Airways
01.2007 - 02.2012
Master of Business Administration -
James Cook University (JCU)
Bachelor of Commerce -
University of Mumbai.
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