Muiz Syed
Arendal
Summary
An astute professional with over 20 Years of experience with solid hands-on Microsoft, Wintel, Azure, Intune , Citrix, VMware,Project Management,Service Delivery,Team management & Datacenter / Deskside support.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Infrastructure Specialist
Cognizant Technology Solutions
Arendal, Norway
01.2023 - Current
- Currently working on Windows, VMware, Citrix, Active Directory, Intune ,Azure, and Datacenter technologies
- Performing administration, configuration, and troubleshooting across Windows servers and virtualized environments
- Working on VMware infrastructure including VM provisioning, maintenance, and performance optimization
- Supporting Citrix environments for application and desktop virtualization
- Managing Active Directory services including user/group management, GPOs, and access control
- Working on Azure resources including virtual machines, networking, and cloud services
- Supporting datacenter operations including system monitoring, patching, and incident resolution
- Troubleshooting technical issues and resolving escalations across infrastructure components
- Coordinating with vendors and teams during migration and deployment activities
- Monitoring system performance and ensuring high availability of services
- Contributing to service improvements through automation, documentation, and knowledge sharing
- Managing Teams for Windows/VMware/Citrix/Intune/Active Directory/Azure/Datacenter
Infrastructure Specialist
Cognizant Technology Solutions
Zurich
09.2022 - 12.2022
- Worked as a part of the CH Logical Provisioning team.
- Involved in Provisioning for Windows, Unix, ESX, and DHP (MSSQL, Oracle) Servers.
- Also, involved in troubleshooting issues that occur during Provisioning and analyzing provisioned servers as a form of verification.
- Logical Provisioning for Windows/VMware/ESX/Unix Servers
Service Delivery / Project Management – Offshore
Cognizant Technology Solutions
Pune
01.2020 - 08.2022
- Involved in Storage Migration Activities for Wintel, Unix and Managing project for Storage Migration (SAN/NAS) under different technologies viz., Unix, Oracle, Windows, VMware, SQL, Sybase
- Risk Compliance and Governance: Ensuring risks are highlighted and a standard approach is taken to manage the risk.
- Customer Relationship Management: Enhancing customer satisfaction. Building and maintaining healthy business relations, ensuring maximum customer satisfaction.
- Team Management: Recruiting, training and monitoring the performance of team members to ensure efficiency in operations Service Delivery: Managing team and delivery for the project and making sure that the delivery is not impacted and meeting of individual & group targets.
Infrastructure Specialist
Cognizant Technology Solutions
Zurich
09.2019 - 01.2020
- As a part of Windows/VMware/Unix Production services Offshoring had travelled to Zurich, Switzerland
- Involved in getting the knowledge transfer for productions Services CH and training the team in Pune, India.
- During this transition also supported BAU activities involving Unix/Windows/VMware Support and automation to reduce the workload
- Windows/VMware/Unix production services offshoring and BAU support
Migration Specialist
Cognizant Technology Solutions
Pune
09.2018 - 08.2019
- Prepared schedule for all the Windows, VMware and ESX hosts in the data center
- Performed one of the Major Datacenter Migrations for Wintel
- Successfully Completed Migration with the given schedule
- Datacenter Migration
Migration Specialist
Cognizant Technology Solutions
Pune
05.2017 - 08.2018
- Successfully completed planning and executing the VDI migration Project for Global Infrastructure.
Team Leader - Service Delivery
Cognizant Technology Solutions
Pune
01.2015 - 04.2017
- Managed the L2 Team and the Stakeholders
- Successful implementation of client-driven service improvement and Automation program for reducing the overall workload
- Managing L2 Team/Service Improvement/Automation
Team Leader - Service Delivery
Cognizant Technology Solutions
Pune
01.2014 - 12.2014
- Managed the L1 Team and Stakeholders
Infrastructure Analyst
Cognizant Technology Solutions
Pune
04.2013 - 12.2013
- Worked as an L1 Support associate for Wintel and Vmware Technology
IT Infrastructure Lead
Barclays Technology Centre India Ltd
Pune
08.2012 - 03.2013
- Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for ensuring that any performance or quality gaps are quickly identified and addressed.
- Involved in critical activities such as daily checks, weekly Checks, incidents, alerts, order requests, problem management and change management for production operations
- Management of high-end systems which run services like Microsoft (Windows Servers, Active Directory Services, Exchange2K3/2K7/2010). Also involving Services for Citrix, Virtual Centers and VMware
- Maintaining uptime of the services, patching (Through SCCM) and keeping them up to date, ensuring systems continuity
Sr. Systems Engineer / Team Lead
Wipro Technologies
Pune
07.2008 - 07.2012
- Involved in managing the team along with critical activities such as Daily checks, Weekly Checks, Incidents, Alerts, Orders, Problem Management and Change management for Distributed Engineering, GISD, and Barclays Bank PLC. The role here as an Administrator primarily involves management of high-end systems which run services like Microsoft (Windows Servers, Active Directory Services, Exchange2K3/2K7/2010), Citrix, VMware
- Maintaining the uptime of our services, patching (Through WSUS, SCCM), and keeping them up to date, ensuring systems continuity were some of my duties here.
Operations Technician
Apptix Software India Private Limited
Pune
06.2007 - 06.2008
- Worked as Operations Technician (Active Directory and Exchange Administrator) for Apptix, exchange hosting solutions.
- It included AD and Exchange infrastructure support for managing and maintaining the multiple environments for the enterprise.
- Specialized in Active Directory and Exchange.
Microsoft Support Engineer
Convergys India Services Private Ltd.
Pune
05.2005 - 06.2007
- Worked as Microsoft Senior Support Engineer \ SME for Active Directory Services EPS, which includes resolving active directory issues for gold partners and other enterprises. I am specialized in Active Directory Services.
Linksys Technical Support Engineer
VCustomer Private Ltd.
Pune
09.2004 - 04.2005
- Worked as Linksys Technical Support Engineer for wired \ wireless networking solutions, which includes resolving network connectivity issues for organizations using Linksys products
Education
Masters in business administration - IT Management
Jaipur National University
Jaipur, India01-2016
PGD in Business Administration - IT Management
MIT Pune
Pune, India01-2016
Bachelor of Engineering - Computer
Pune University
Pune, India01-2004
Diploma in Engineering - Computer
Board of Technical Education, Bombay
Mumbai, India01-2000
SSC - 10th Grade
Secondary School Certificate
Pune01-1996
Skills
- Wintel
- Azure
- Intune
- Citrix
- Vmware
- Service Delivery
- Team Management
- Deskside Support
- Datacenter Support
Certification
- Certification title: Microsoft Certified: Azure Administrator Associate, Certification number: 55880E-4E6B5
- Certification title: Microsoft Certified: Security, Compliance, and Identity Fundamentals, Certification number: 34DD86-CC9546
- Certification title: Microsoft Certified Professional, Certification number: D57028-B1K440
- Certification title: PMP, Certification number: 2806997
- Certification title: ITIL Foundation
Timeline
Infrastructure Specialist
Cognizant Technology Solutions
01.2023 - Current
Infrastructure Specialist
Cognizant Technology Solutions
09.2022 - 12.2022
Service Delivery / Project Management – Offshore
Cognizant Technology Solutions
01.2020 - 08.2022
Infrastructure Specialist
Cognizant Technology Solutions
09.2019 - 01.2020
Migration Specialist
Cognizant Technology Solutions
09.2018 - 08.2019
Migration Specialist
Cognizant Technology Solutions
05.2017 - 08.2018
Team Leader - Service Delivery
Cognizant Technology Solutions
01.2015 - 04.2017
Team Leader - Service Delivery
Cognizant Technology Solutions
01.2014 - 12.2014
Infrastructure Analyst
Cognizant Technology Solutions
04.2013 - 12.2013
IT Infrastructure Lead
Barclays Technology Centre India Ltd
08.2012 - 03.2013
Sr. Systems Engineer / Team Lead
Wipro Technologies
07.2008 - 07.2012
Operations Technician
Apptix Software India Private Limited
06.2007 - 06.2008
Microsoft Support Engineer
Convergys India Services Private Ltd.
05.2005 - 06.2007
Linksys Technical Support Engineer
VCustomer Private Ltd.
09.2004 - 04.2005
Masters in business administration - IT Management
Jaipur National University
PGD in Business Administration - IT Management
MIT Pune
Bachelor of Engineering - Computer
Pune University
Diploma in Engineering - Computer
Board of Technical Education, Bombay
SSC - 10th Grade
Secondary School Certificate