Muneeb Ur Rahman
Oslo, Norway
Summary
I have a diverse professional background in sales and business development, primarily in technology and software solutions. I have experience working with various companies. Their roles involved conducting high-volume cold calling, prospecting, and outbound calls, as well as demoing products, educating clients, maintaining pipelines, and achieving sales quotas. I have a solid educational foundation with a Bachelors degree in finance and management from Western Sydney University, Australia. My skills include B2B communication, B2C projects, lead generation ( SDR ), sales management, business development, product demonstration, and proficiency in tools like SalesLoft, HubSpot Sales Hub, and Salesforce.com.
Overview
13
13
years of professional experience
Work History
Shop Assistant
Backstube
Oslo, Norway
01.2025 - Current
- Handled incoming shipments and ensured that all items were properly tagged and priced before placing them on shelves or counters for sale.
- Greeted and assisted customers with product selection and inquiries.
- Processed sales transactions at the cash register accurately and efficiently.
- Maintained records related to sales for store management.
- Received items and orders and checked items for quality and accuracy against documentation.
Operations Team Member
Burger King Scandinavia
Oslo, Norway
09.2023 - Current
- Enforced company policies to align with industry standards.
- Implemented cost-saving initiatives to reduce expenses and improve profit margins.
- Participated in cross-functional teams to plan and execute special projects.
Senior Account Executive
Phi Consulting
01.2022 - 08.2023
- Developed strategies for increasing sales volume through existing clients as well as new ones.
- Managed day-to-day client accounts, ensuring high levels of customer satisfaction.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Created detailed reports on sales performance, revenue forecasts, and budget expenditures.
- Identified new business opportunities through market research and analysis.
- CRM's : Salesforce, Salesloft, Hubspot, Slack
Panel Manager
Al-Shifa Trust Eye Hospital
01.2021 - 12.2021
- For this major role I attained large enterprises and government sectors businesses to come on the hospital panel
- Designing MOU
- B2B Sales
- Sales Negotiating
- Coached, mentored and trained team members in order to improve their job performance.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
Sales Team Lead
Work By JT
01.2020 - 01.2021
- Train and lead a team of nearly 35-45 agents
- Train them on final expense insurance, auto insurance, mortgage insurance
- Monitor agents on live call and pin point them on the issues to gain sales excellence
- B2C Sales
- Make reports on Microsoft Excel for the managers and CEO
Team Leader Training and Quality Assurance
Work By JT
08.2019 - 01.2020
- Prepare new telesales agent for the cold and inbound projects on various campaigns
- Monitoring through various CRM's that agents are delivering the right information
- Educate them about the English proficiency and script adherence in relation to sales
- Managing a team of 5 individuals specialising in quality assurance
- Delivery and monitoring of quality assurance KPI's and adherence through out the multiple projects running
- Delivery of both departments reports to the CEO
Operations Specialist
Woolworths Supermarkets
Sydney, Australia
02.2014 - 10.2017
- Prepare and review operational reports in terms to the store departments
- Set goals and deadlines for the various departments in relation to presentation as set by real time market and Australian brands
- Conduct training workshops
Customer Service Associate
Woolworths Supermarkets
Sydney, Australia
10.2011 - 02.2014
- My major responsibilities were assisting the customers on the floor and over the calls about the various products that Woolworths sell
- Carry out various activities in relation to the retail for variety of departments
- FMCG
- Updated databases with new and modified customer data.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
Bachelor of Business Administration - BBA - Applied Finance
Western Sydney University
Sydney, Australia 09.2015
Advance Diploma - Business Administration and Management, General
TAFE NSW
Sydney, Australia12.2012
Certificate IV - Accounting and Finance
TAFE NSW
Sydney, Australia 06.2012
Diploma - Management
TAFE NSW
Sydney, Australia 12.2011
Certificate IV - Business, Management, Marketing, and Related Support Services
TAFE NSW
Sydney, Australia 06.2011
High School - Sciences
Global College of Sciences
Matriculations - Sciences
Saint Mary's Academy
Skills
- Sales transactions
- Product knowledge
- HubSpot
- Sales forecasting
- Training and mentoring
- Salesforcecom
Awards
- Sales Award - Phi Consulting, 07/01/22, Gained award for the top seller in sales.
- English Test - Pearson, 12/01/18, Gained a score of 90 in Pearson Academic English Test.
Languages
English
First Language
Timeline
Shop Assistant
Backstube
01.2025 - Current
Operations Team Member
Burger King Scandinavia
09.2023 - Current
Senior Account Executive
Phi Consulting
01.2022 - 08.2023
Panel Manager
Al-Shifa Trust Eye Hospital
01.2021 - 12.2021
Sales Team Lead
Work By JT
01.2020 - 01.2021
Team Leader Training and Quality Assurance
Work By JT
08.2019 - 01.2020
Operations Specialist
Woolworths Supermarkets
02.2014 - 10.2017
Customer Service Associate
Woolworths Supermarkets
10.2011 - 02.2014
Bachelor of Business Administration - BBA - Applied Finance
Western Sydney University
Advance Diploma - Business Administration and Management, General
TAFE NSW
Certificate IV - Accounting and Finance
TAFE NSW
Diploma - Management
TAFE NSW
Certificate IV - Business, Management, Marketing, and Related Support Services
TAFE NSW
High School - Sciences
Global College of Sciences
Matriculations - Sciences
Saint Mary's Academy
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