Mushrifa Ali Mubarak
Higer Executive Officer
Hafrsfjord,Stavanger
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Higher Executive Officer
Politiet Sør-Vest Politidistrikt
04.2022 - Current
- Managed cross-functional work that requires EEA regulations, Utlendingsforvaltning and Arbeidsmiljøloven between the Politiet, Skatteetaten and Arbeidstilsynet, ensuring timely delivery and client satisfaction.
- Earned company exceptional ratings and testimonials from clients and Public agency.
- Improved internal communication with officials such as Arbeidstilsynet and Skatteetaten that facilitated knowledge sharing across the organization.
- Identified clients improvement by analyzing which category of clients that needs most service from the officials. Resulting in successful expansion strategies.
- Processed applications within deadline for skilled workers coming to Norway from all over the world.
- Assisted clients who are new comers to Norway in navigating Official website and guiding them through the different Public Administrations, improving overall user experience.
- Resolved client complaints with empathy, resulting in increased respect for the Police, Skatteetaten and Arbeidstilsynet.
Higher Executive Officer
Skatteetaten
03.2014 - 08.2022
- Enhanced client satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with understanding, resulting in increased loyalty.
- Collaborated with my team consisting of other Executive Officers and Legal Advisors to develop best practices for consistent client service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both clients and the company alike.
- Conducted regular quality assurance checks on interactions with clients to ensure agents were meeting established guidelines and standards for service excellence.
- Handled clients inquiries and suggestions courteously and professionally.
- Processed constant flow of clients applications with minimal wait times.
- Participated in team meetings and training sessions to stay informed about the changes that is taking place in the world .
Education
MBA - Business, Strategy And Economics
University of Stavanger
Stavanger08.2023
Bachelor of Arts - Business Administration
University of Winnipeg
Winnipeg, Canada10.2007
Skills
- Team Management
- Organizational Development
- Effective communication
- Creative thinking
- Problem solving
- Decision making
- Time management
- Customer service
- Conflict resolution
- Process improvement
- Public speaking
- Performance evaluation
- Emotional intelligence
- Strategic planning
- Change management
- Market Planning
- Corporate Communications
- Human Resources
- Business Administration
- Solution Innovation
- Balanced Work Ethic
- Community Outreach
- Innovative and Visionary
- Client Engagement
- Results Orientation
Languages
English
Native or Bilingual
Norwegian
Native or Bilingual
tamil
Native or Bilingual
sinhalees
Native or Bilingual
German
Limited Working
French
Limited Working
Affiliations
- City Council representative
Timeline
Higher Executive Officer
Politiet Sør-Vest Politidistrikt
04.2022 - Current
Higher Executive Officer
Skatteetaten
03.2014 - 08.2022
MBA - Business, Strategy And Economics
University of Stavanger
Bachelor of Arts - Business Administration
University of Winnipeg
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