Ni Kadek Itha Komariah Dewi
Singaraja
Summary
Service-oriented Spa Manager committed to building engaged team and superior guest relations for maximum return on investment. Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action. Accomplished professional delivering customer service excellence through active engagement. Friendly individual supervises spa staff and oversees daily operations. Creates positive spa atmosphere to bring in new clientele.
Overview
8
8
years of professional experience
Work History
Spa Manager
Ocean View Monaco
02.2023 - Current
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Maintained front desk workstation by keeping it clean and organized.
- Greeted spa guests warmly to create positive first impression of establishment.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Recorded product sales into spa's weekly income report.
- Led spa tours for new members to familiarize guests with services provided.
- Utilized promotions, print and digital marketing to attract new clients.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
- Generated reports to track spa performance and make recommendations for improvement.
Spa Therapist
Ocean View Monaco
12.2015 - 12.2022
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained client treatment records and designed long-term care programs for return customers.
- Fostered friendly, warm, and exceptional customer experience.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Welcomed clients arriving for appointments.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Educated patients on treatment options.
- Advised clients on proper home-care regimens.
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
- Provided clients with knowledge of all cosmetic services being provided.
- Sterilized equipment for patient treatments.
Education
High School Diploma -
SMK Negeri 1 Singaraja
Singaraja, Bali05.2015
Skills
- Employee Coaching
- Customer Inquiries
- Manage Inventory
- Spa Advertising
- Skin Care
- Critical Thinking
Timeline
Spa Manager
Ocean View Monaco
02.2023 - Current
Spa Therapist
Ocean View Monaco
12.2015 - 12.2022
High School Diploma -
SMK Negeri 1 Singaraja
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