Oko Offoboche
Oslo,03
Summary
Dedicated professional offering several years of experience. Effective at independently planning and managing diverse business relationships. Proficient in time management with disciplined execution strategy. Demonstrated strong organizational skills and communication abilities.
Overview
4
4
years of professional experience
Work History
Operations Administration Executive
The Travel Corporation
London, United Kingdom
09.2024 - 03.2026
- Coordinate hotel bookings, upgrades, and supplier communications across multiple European destinations, ensuring high data accuracy and operational consistency.
- Manage paid and complimentary transfer logistics under strict SLAs, balancing cost, timing, and customer experience.
- Track guest movement and booking status across internal systems to proactively identify risks and execution gaps.
- Act as escalation point for last-minute operational changes, delivering solutions that minimise disruption and protect service quality.
- Contribute to operational improvements by identifying recurring data and workflow issues and supporting system-level fixes.
European Guest Services Administration Executive
The Travel Corporation
London, United Kingdom
01.2023 - 09.2024
- Supported high-volume guest and travel-agent operations across multiple European markets, handling complex and time-sensitive cases.
- Coordinated with internal teams, suppliers, and on-ground staff to resolve escalations efficiently.
- Analysed post-departure feedback and operational data to identify patterns and improvement opportunities.
- Supported the adoption of clearer workflows and tracking practices to improve response times and issue resolution.
Hotel Host (Seasonal)
The Travel Corporation
London, United Kingdom
05.2022 - 10.2022
- Provided on-site guest support across London hotels, enhancing guest satisfaction during peak travel season.
- Acted as the operational bridge between guests and central teams, swiftly resolving issues to improve guest experiences.
- Developed strong guest relationships through proactive communication and structured follow-up, fostering loyalty.
Education
Real Estate Development - Real Estate Development
Caritas University
AbujaSkills
- Operations coordination
- Workflow Design & Process Optimization
- Process Automation
- CRM systems expertise
- Data reporting
- Cross-border coordination
- B2B/B2C relationship management
- Stakeholder management
- Escalation management
- Escalation resolution
- Vendor Coordination
- Customer engagement
- Workflow optimization
- Problem solving
- Time management
- Attention to detail
- Effective communication
Languages
English
First Language
Timeline
Operations Administration Executive
The Travel Corporation
09.2024 - 03.2026
European Guest Services Administration Executive
The Travel Corporation
01.2023 - 09.2024
Hotel Host (Seasonal)
The Travel Corporation
05.2022 - 10.2022
Real Estate Development - Real Estate Development
Caritas University