Proactive and disciplined professional with extensive experience in hospitality and customer service. Excelled at Quality Hotel Harstad by maintaining exemplary cleanliness and ensuring guest satisfaction, demonstrating effective problem-solving and team collaboration. Skilled in time management and communication, adept at enhancing guest experiences and operational efficiency.
LANGUAGES
English LVL - B1
Norway LVL - A2
Poland LVL - A2
Russia LVL - C2
1) Maintained a high standard of cleanliness and order in hotel rooms, public areas, and other facilities.
2) Performed thorough cleaning, including vacuuming, mopping floors, polishing furniture, and disinfecting surfaces.
3) Regularly replaced bed linens and towels, monitored supplies of cleaning products and other necessary materials.
4) Responded promptly to guest requests, ensuring a comfortable stay and guest satisfaction.
5) Worked in a team with other staff members to maintain cleanliness and order throughout the property.
6) Ensured compliance with hygiene and safety standards, including the correct use of cleaning equipment and products.
7) Inspected room conditions after cleaning to ensure readiness for new guest arrivals
1) Greeted restaurant guests and assisted with selecting dishes and beverages, providing detailed information about the menu and offering recommendations.
2) Took orders, efficiently relayed them to the kitchen, and ensured timely service of the dishes.
3) Maintained a high level of service, providing polite and attentive care to each guest.
4) Kept tables and dining area clean and organized by replacing dishes and clearing used items.
5) Quickly addressed guest requests and complaints to ensure their maximum comfort.
6) Processed payments, handled cash and credit card transactions, and prepared bills for guests.
7) Worked in collaboration with kitchen staff and other waiters to ensure smooth operation of the dining area
Ability to work in a team
Time management
Discipline
Ability to prioritize
Effective problem-solving
Сommunication