Panagiota Potsi
SØVIK
Summary
Licensed greek psychologist successfully helping clients unravel mental and emotional layers to identify root causes of problems and develop strong coping skills for diverse scenarios. Proficient in interdisciplinary collaboration with passion for leaving positive impact on patient lives.
Overview
7
7
years of professional experience
Work History
Production Process Operator
Pharma Marine
12.2023 - Current
- Maintained accurate records of inventory levels, ensuring sufficient materials were available for uninterrupted production activities.
- Led regular team meetings to discuss progress, address challenges, and share best practices for enhanced knowledge-sharing among colleagues.
- Conducted regular equipment evaluations to identify areas for improvement, resulting in reduced downtime and increased productivity.
- Adapted swiftly to changing priorities without compromising performance or sacrificing attention to detail during critical phases of each project''s execution cycle.
- Enhanced production efficiency by optimizing machine settings and streamlining processes.
- Reduced waste in manufacturing operations through close monitoring and proactive problemsolving.
- Collaborated with cross-functional teams for smooth workflow coordination and timely order fulfillment.
- Increased production output with effective scheduling, equipment maintenance, and resource allocation.
- Fostered a strong safety culture within the organization by modeling responsible behavior and advocating for adherence to all applicable regulations and standards.
Health Care Assistant
Prima
01.2022 - 03.2023
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Participated in ongoing training sessions, staying current with best practices in health care assistance.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Facilitated smooth patient transfers by coordinating with interdisciplinary teams and families for seamless transitions.
- Promoted healthy lifestyle choices among patients through education on nutrition, exercise, and medication management.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Played an active role in delivering holistic care that addressed not only physical but also emotional well-being of patients under my supervision.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Supported patients'' physical therapy goals through guided exercises and range of motion activities.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Internship Psychology
Psychiatric Clinic “D. Samellas” S.A Asklepieion
02.2020 - 03.2021
- Supervised junior interns during clinical rotations, offering guidance on assessment techniques and intervention strategies to improve their professional competence.
- Utilized various psychometric tools to assess patients'' cognitive abilities, emotional functioning, and personality traits, providing valuable insights into their psychological profiles.
- Enhanced client engagement with culturally sensitive approaches to address diverse psychological needs.
- Improved patient outcomes by implementing evidence-based therapeutic interventions in individual and group sessions.
- Participated in weekly supervision meetings with licensed psychologists to discuss cases and receive feedback on performance improvement areas.
- Presented findings from clinical research projects at conferences and seminars, fostering professional growth within the field of psychology.
- Facilitated psychoeducational groups focused on topics such as anger management, stress reduction, and social skills development for diverse patient populations.
- Contributed to the development of treatment plans for clients, resulting in more effective therapy sessions and better progress tracking.
- Collaborated with multidisciplinary teams to provide comprehensive care for clients, improving overall treatment success rates.
- Remained energetic and demonstrated passion for helping clients by applying active listening.
- Cultivated and maintained relationships in culturally-diverse communities.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
Sales Assistant
Wrangler Jeans
05.2019 - 12.2019
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Increased sales by offering advice on purchases and promoting additional products.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Logged reports, expenses, receipts, and sales in company database.
- Worked closely with store management to implement strategic marketing initiatives aimed at driving foot traffic into the store location.
- Coached team on effective upselling and cross-selling methods.
- Located merchandise across various stores to address customer needs.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Increased sales by providing exceptional customer service and product knowledge.
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked with loss prevention in monitoring shopper behavior.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
- Boosted add-on sales through suggestive selling techniques and product recommendations.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Stayed abreast of current market trends to provide informed advice on suitable products catered specifically to each individual''s needs.
- Exceeded personal sales goals through diligent follow-up with prospective customers and building rapport with existing clientele.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
Sales Assistant
Zara Clothing
06.2017 - 02.2018
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Increased store foot traffic with innovative window display designs.
- Collaborated with marketing team to create engaging social media content, driving online engagement.
- Monitored sales trends to advise management on potential inventory adjustments.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
Bachelor of Science - Psychology
University of Strasbourg
France10.2021
Skills
- Consultations
- Psychological Assessment
- Multicultural Competence
- Analytical Thinking
- Emotional awareness
- Patient Screening
- Case Management
- Behavior Analysis
- Group Therapy
- Family Counseling
- Empathy Development
- Group therapy facilitation
- Adolescent psychology
- Cognitive Restructuring
Languages
Greek
Native language
Norwegian
Elementary
A2
English
Advanced
C1
Timeline
Production Process Operator
Pharma Marine
12.2023 - Current
Health Care Assistant
Prima
01.2022 - 03.2023
Internship Psychology
Psychiatric Clinic “D. Samellas” S.A Asklepieion
02.2020 - 03.2021
Sales Assistant
Wrangler Jeans
05.2019 - 12.2019
Sales Assistant
Zara Clothing
06.2017 - 02.2018
Bachelor of Science - Psychology
University of Strasbourg
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