Summary
Overview
Work History
Education
Skills
Computer skill
Languages
Timeline
Generic
Parinyaporn Katwongsa

Parinyaporn Katwongsa

Arendal

Summary

Proven leadership in luxury hospitality at Dusit Thani Huahin, driving exceptional team performance and elevated guest experiences. Skilled in optimizing operations through strategic planning, hands-on mentoring, and conflict resolution. Consistently boosted revenue through targeted upselling and was recognized for enhancing customer satisfaction in a high-paced resort environment.

Overview

4
4
years of professional experience

Work History

Supervisor

Dusit Thani Huahin
05.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Guest Service Agent

Dusit Thani Huahin
01.2022 - 05.2025
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Collected room deposits, fees, and payments.
  • Maximized revenue by upselling room upgrades and additional services.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.

Education

Bachelor - Faculty of Humanities And Social Sciences

Sakon Nakhon Rajabhat University
That Choeng Chum, Thailand
06.2022

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Strategic planning

Computer skill

Opera System

Micros System

Languages

Thai
Advanced (C1)
English
Intermediate (B1)

Timeline

Supervisor

Dusit Thani Huahin
05.2024 - Current

Guest Service Agent

Dusit Thani Huahin
01.2022 - 05.2025

Bachelor - Faculty of Humanities And Social Sciences

Sakon Nakhon Rajabhat University

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Parinyaporn Katwongsa