Mathias Pedersen
Sales Associate
Oslo
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Sales Associate
XXL Sports & Outdoor
Strømmen
08.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Support Technician Intern
MEO
Albufeira, Portugal
03.2017 - 05.2018
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided on-call support for critical issues related to Software.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted with updating technical support best practices for use by team.
- Documented support interactions for future reference.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
International Bachelorette -
Lillestrøm VGs
Lillestrøm 08.2020 - 01.2023
Skills
Excellent people skills
Problem-solving skills
Sales training
Multi-tasking strength
Relationship building
Exceptional customer service
Client Service
Adapt to diverse groups
Sales expertise
Social perceptiveness
Timeline
Sales Associate
XXL Sports & Outdoor
08.2020 - Current
International Bachelorette -
Lillestrøm VGs
08.2020 - 01.2023
Support Technician Intern
MEO
03.2017 - 05.2018