Peace Akora
Oslo
Summary
Dynamic professional with a proven track record in the hospitality sector, notably at Corinya Limited. Excelled in enhancing customer satisfaction through meticulous attention to detail and superior organizational skills. Adept at fostering teamwork and collaboration, my leadership significantly boosted employee performance. Committed to continuous improvement and exceptional service delivery.
Overview
10
10
years of professional experience
Work History
Renhold
The Well AS
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Housekeeping Supervisor
Corinya Limited
03.2015 - 03.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Education
Bachelor of Arts - Journalism And Mass Communication
Nkumba University
Entebbe, Uganda10-2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Organization and time management
Languages
English
Native language
Norwegian
Elementary
A2
Timeline
Renhold
The Well AS
06.2024 - Current
Housekeeping Supervisor
Corinya Limited
03.2015 - 03.2020
Bachelor of Arts - Journalism And Mass Communication
Nkumba University
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