Petra Maskanian

• Maintained a clean, safe, and welcoming environment for clients and employees alike.
• Resolved employee conflicts and maintained a positive work atmosphere through effective communication techniques.
• Recruited talented stylists by participating in job fairs and networking within the industry.
• Established strong relationships with vendors, negotiating favorable terms and pricing for salon supplies.
• Enhanced customer satisfaction by providing exceptional salon services and personalized consultations.
• Controlled inventory by tracking expenses, purchases, and shelf stock.
• Trained and supervised spa staff on best practices, sales techniques and customer service.
• Managed inventory effectively, reducing waste and ensuring timely product restocking.

• Complete store operational requirements by scheduling and assigning employees
• Following up on work results and target
• Orienting and training employees
• Protect employees and customers by providing a safe environment
• Respond to customer complaints and comments

• Making sure the shop floor runs smoothly
• Meet the store's monthly targets and handle budgets
• Recruit and train staff
• Deal with any enquires and complaints and monitor customer service
• Serve customers as needed
• Put together the schedule and shifts
• Managing orders

Providing an outstanding customer service

• Tracking targets ATVs, IPCs, and sales per associate hour
• Commitment for vital behaviors and competencies on the shop floor through product knowledge, selling methods, evaluation of customer satisfaction and promoting newness
• Reading customer cues, understanding their needs and suggesting alternatives
• Building customers for life
• Coaching and training new colleagues on brand standards and categories
• Supporting all sections and departments including back of house, merchandising team, cash wrap and office
• Availability on the shop floor providing customers with quality service and products and avoiding shrinkage
• Handling stock takes with all technical and planning procedures
• Consistently recover, replenish and process merchandise according to established guidelines and maintains a neat and visually compelling store in between the customers