Summary
Overview
Work History
Skills
Timeline
Generic
Pontus  Dahl

Pontus Dahl

Bergen

Summary

Accomplished Headwaiter at Clarion Airport, adept in Guest Relations Management and Menu Memorization, significantly enhanced customer loyalty through exceptional service and effective complaint resolution. Expert in team supervision and sales techniques, ensuring high standards of dining experience and operational efficiency.

Overview

17
17
years of professional experience

Work History

Restaurant Waiter Bartender

Many Places
06.2007 - 05.2024

I have been working in resturant since I was 14 years old. My first jobb was McDonald's.

Then when I was 15 I started work in fast food kitchens and did a litle bit of watering.

Since I was 16 I did normal watering works and helped kitchens a litle bit.

Since I was 19 I have been mostly waitering and a litle in bars.

I was I Greece for bartender aducation then I worked a few months there.

When I turned 24 I think I started to travel for a bit. Then 2.5 years ago I moved to Norway to start work for clarion and have been waiter and headwaiter since then . I haven been helping in the bars.ti where I have been working.

Headwaiter

Clarion Airport
05.2021 - 11.2023
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.

Restaurant Waiter

West Bar
05.2011 - 08.2021

Restaurant Waiter

Around The Corner
01.2018 - 08.2018

Skills

  • Menu Memorization
  • Guest Relations Management
  • Menu presentation
  • High-volume dining
  • Dining area maintenance
  • Team Supervision
  • Sales Techniques
  • Safe Food Handling

Timeline

Headwaiter

Clarion Airport
05.2021 - 11.2023

Restaurant Waiter

Around The Corner
01.2018 - 08.2018

Restaurant Waiter

West Bar
05.2011 - 08.2021

Restaurant Waiter Bartender

Many Places
06.2007 - 05.2024
Pontus Dahl