Prisca Akoko

• Assisted in organising and setting up inside areas to facilitate community events.
• Used excellent listening skills, empathy and friendly approach to provide best possible care for service users.
• Attended in-person and online training to learn about volunteer roles, safety requirements and organisational goals.

• Tasks and Responsibilities
• Work with the GL on developing a framing paper, tools or training materials linked to our work around Safe and Inclusive programming, access to clean and safe energy and access to better shelter schemes
• Other topics relating to Housing, Urban Studies, Emergency Housing/Shelter, Cash support, engagement with the Private Sector in relevant markets/sectors.
• Supported meetings by preparing materials, setting up spaces and taking notes.

• Tasks and Responsibilities
• Compilation of departmental reports for approval of the Board of Directors
• Continuously monitored sales performance on our system to determine growth and personal improvements required to meet company targets.
• Provided extensive knowledge to customers regarding product range, availability and price when requested.
• Dealt with complex customer complaints professionally and politely, providing smart solutions to maintain excellent customer service.
• Kept within company communication guidelines by following scripts during customer conversions.
• Maintained excellent customer satisfaction by offering friendly, helpful and informative customer support over the phone.

• Tasks and Responsibilities
• Conducted client consultations before counselling to determine issues requiring assistance and make action plans based on these.
• Created counselling and recovery plans for clients based on difficulties and goals required.
• Evaluated patients during conversations and interviews to determine best course of testing and examination.
• Helped individuals access resources needed to reach personal goals.

Referees

• Alison Ely

Global Lead Shelter and Settlements (Interim)

Programme Policy & Development Unit

Skype: @alison.ely

Norwegian Refugee Council

• Fridah Gakii

Head of Sales and Marketing

+254721333607

Harambee Cooperative Society