Pushpa Shrestha
Bergen
Summary
Confident and determined hovmester, skilled in up-selling and operations management. Seeking to exceed guests' expectations and perform smooth operation in any hotel outlet. Built a guest handling experience as hovmester in current hotel and commended by the management.
Overview
7
7
years of professional experience
Work History
Hovmester
Quality Hotel Edvard Grieg
05.2023 - Current
- Oversaw the service operations of a restaurant catering to 50 guests.
- Managed teams through breakfast, lunch and dinner operations within specific timeframes up to 700-person.
- Managed teams for conference/banquet functions up to 1000-person event on daily basis.
- Improved guest satisfaction by regularly reviewing feedback and implementing necessary enhancements.
- Provided mentorship and training to team members, resulting in a more proficient and motivated staff.
Hovmester
Quality Hotel Prinsen
03.2022 - 05.2023
- Led team through breakfast, lunch and dinner operations within specific timeframes up to 250-person.
- Directed and managed conference/banquet functions up to 300-person event on daily basis.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Exercised leadership capabilities by successfully training team members and participating inter/intra departmental meetings.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Restaurant Supervisor
Hilton Phuket Arcadia Resort And Spa
12.2018 - 02.2020
- Assisting Restaurant Manager to achieve targeted goals by overseeing day to day operations like attending executive meetings, menu engineering and performing stock inventory
- Engaging with around 60-70% of guests on daily basis to express gratitude and receive feedback
- Consistently training maximum of 15 team members regarding standard operation procedures, complain handling, models like SALT and HEART
- Cross-trained as bartender for 2 months in beach club outlet working side to side with professional bartender
- Supported and helped other outlets whenever required.
Trainee
Hilton Phuket Arcadia Resort And Spa
05.2017 - 05.2018
- Got promoted to restaurant supervisor at end of training period
- Worked in 6 different outlets in 12 months completing variety of tasks inside food and beverage department outlets
- Trained in cashiering, hostess, and operational attendant including both front and back of house.
Education
Bachelors in Hotel Management -
NATHM Tribhuwan University
Kathmandu, Nepal10.2018
Skills
- Leadership
- Friendly, Positive Attitude
- Sales and marketing
- Teamwork and Collaboration
- Munu, Micros, OnQ
- Decision Making
- Creativity and Problem Solving
- Attention to Detail
- Customer Service
- Problem-Solving
Languages
Nepali
Proficient
C2
English
Proficient
C2
Norwegian
Elementary
A2
Thai
Elementary
A2
Mandarin
Beginner
A1
Accomplishments
- Certified as a Makeup artist (2021), Participated in full one month course makeup classes at Cosmo beauty and makeup studio.
- Tea inspiration for the 21st Century (2019), Participated in competition held by Dilmah and achieved certificate of participation.
- First place in the "Miss Noppamas Competition" held inside the Hilton Phuket, Thailand. (2017)
- Bartending Certification at Cocktails and Dreams, Barista and Bartending School. (2015)
Projects
BLUE ENERGY and LIGHT STAY (Sustainability Major), 05/2019, 02/2020
- Coffee ground management/ Nespresso capsules.
- Introduced QR code for internal and external easy-access of hotel information to reduce paper wastage.
- Reduction of paper straws by using 1st ever environmental friendly lemongrass straws and achieving fantastic results.
- Reducing usage of plastics inside the hotel upto 50%.
References
- Vidar Fjerdrumsmoen, Restaurant- & Konferansesjef, Quality Hotel Prinsen, Trondheim, Norway, vidar.fjerdrumsmoen@strawberry.no, Tlf: +47 977 500 92
- Maren Bjelland , Restaurantsjef, Quality Hotel Edvard Grieg, Bergen, Norway, maren.bjelland@strawberry.no, Tlf: +47 988 95 127
- Robert Schlenther, Director of Food and Beverage, Hilton Phuket Arcadia Resort and Spa, Phuket, Thailand, robert.schlenther@hilton.com
Timeline
Hovmester
Quality Hotel Edvard Grieg
05.2023 - Current
Hovmester
Quality Hotel Prinsen
03.2022 - 05.2023
Restaurant Supervisor
Hilton Phuket Arcadia Resort And Spa
12.2018 - 02.2020
Trainee
Hilton Phuket Arcadia Resort And Spa
05.2017 - 05.2018
Bachelors in Hotel Management -
NATHM Tribhuwan University
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