RAFAEL BORGES COSTA
Oslo
Summary
Highly skilled and experienced multilingual customer service professional with over 11 years of diverse industry experience in healthcare, hospitality, and fitness. Expertise as a certified flight attendant, obtained through comprehensive training in Brazil, encompasses essential skills in emergency management and passenger safety. Background as a personal trainer ensures consistent maintenance of a high level of physical fitness, discipline, and stress management - all vital qualities for effectively handling the physical and emotional demands of cabin crew work.
Overview
11
11
years of professional experience
Work History
Childcare Worker
Ulna barnehage
08.2024 - Current
- Supervised and cared for young children, ensuring their safety and wellbeing
- Used strong communication skills to manage children's needs, coordinate activities, and keep order under pressure
- Demonstrated patience, empathy, and cultural sensitivity, helping children from different backgrounds adapt and feel comfortable
Waiter
Thon hotel
11.2023 - 04.2024
- Delivered outstanding customer service to a diverse range of international guests in a high-paced environment, ensuring satisfaction with prompt, efficient service
- Trained in resolving customer complaints and inquiries, providing solutions while maintaining a positive attitude
- Managed large sections of the dining area during peak service hours, honing multitasking and time management skills
Personal Assistant
Humana
08.2021 - 12.2022
- Provided personalized care to individuals with unique needs, including physical assistance and emotional support, requiring attention to detail and patience
Waiter
Trippas White Group
11.2017 - 10.2020
- Delivered exceptional service in a luxury hospitality environment, maintaining high standards of professionalism and client care
- Developed excellent multitasking skills, managing up to 10 tables at once while maintaining a positive guest experience
- Coordinated with kitchen staff and management to handle special requests and dietary needs, demonstrating attention to detail and adaptability under pressure
Facilitator Coordinator
Victory Offices
11.2017 - 03.2020
- Managed administrative duties and front-of-house services in a high-pressure environment, requiring excellent organizational skills and customer service
- Provided excellent barista services while interacting with clients from diverse backgrounds
- Developed conflict resolution and communication skills while handling customer inquiries
Personal Trainer, Instructor, and Team Leader
Sotalia Sports
08.2013 - 01.2017
- Led a team of fitness instructors, developing leadership and team collaboration skills
- Provided one-on-one fitness coaching to clients, focusing on personalized service
- Conducted group fitness sessions, managed large groups, maintained high energy, and ensured safety
Education
UX Design -
Noroff School of Technology and Digital Media
01.2024
Marketing communication -
ACBI Australian College of Business Intelligence
10-2020
Sport Management -
UNISUL Universidade Do Sul De Santa Catarina
08-2016
Bachelor in Physical Educaton -
UFSC Universidade Federal De Santa Catarina
08-2013
Skills
- Cultural Sensitivity
- Exceptional Customer Service
- Crisis Management
- Problem Solving
- Team Collaboration
- Positive Attitude
- Rapport Building
- Special Needs Care
- Patience and Empathy
Languages
Portuguese
Native language
English
Advanced
C1
Norwegian
Upper intermediate
B2
Spanish
Intermediate
B1
Training
- CPR Certification, Norway, 2021
- First Aid Certification, Australia, 2020
- Flight attendant training, Brazil, 2015
Timeline
Childcare Worker
Ulna barnehage
08.2024 - Current
Waiter
Thon hotel
11.2023 - 04.2024
Personal Assistant
Humana
08.2021 - 12.2022
Waiter
Trippas White Group
11.2017 - 10.2020
Facilitator Coordinator
Victory Offices
11.2017 - 03.2020
Personal Trainer, Instructor, and Team Leader
Sotalia Sports
08.2013 - 01.2017
UX Design -
Noroff School of Technology and Digital Media
Marketing communication -
ACBI Australian College of Business Intelligence
Sport Management -
UNISUL Universidade Do Sul De Santa Catarina
Bachelor in Physical Educaton -
UFSC Universidade Federal De Santa Catarina
Similar Profiles
Tammeryn MuirTammeryn Muir
Kindergarten Assistant at Tågvollen BarnehageKindergarten Assistant at Tågvollen Barnehage
Aksel EgeAksel Ege
PROJECT DEPARTMENT MANAGER at FURIM InstitutePROJECT DEPARTMENT MANAGER at FURIM Institute
Annette HoplandAnnette Hopland
Agile Product Owner at AppearAgile Product Owner at Appear