Raul Cristian Cirstea
Oleggio
Summary
Dynamic Ground Operations Supervisor with proven leadership at Air China, excelling in operations management and customer orientation. Expert in optimizing workflows and enhancing performance, while effectively resolving passenger complaints. Skilled in task delegation and problem-solving, ensuring compliance with safety standards and regulations for seamless ground operations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Ground Operations Supervisor
Air China
04.2009 - Current
- Ensuring compliance with company policies, industry regulations and safety standards in both check-in and ramp departments
- Flight editing, flight control, close-out procedures, check-in, boarding and ramp supervision, invoice check
- Responsible for Lost and Found area for Malpensa station
- Managing daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Supervising check-in process to make sure the correct procedures are being followed
- Dealing with passenger complaints
- Liaise with others, such as staff from airlines and other handling agents
- Attending meetings with other departments
- Keeping records and writing daily reports
Full Time OPS Control Agent
ATA Handling
02.2007 - 03.2009
- Coordinator of ground operations and weight and balance agent for Air France, Austrian Airlines, Swiss International Air Lines, British Airways and Emirates
Passenger Area Supervisor
ATA Handling
09.2006 - 01.2007
- Allocating staff to daily tasks, provide cover for absent staff
- Supervising the check-in process to make sure the correct procedures are being followed
- Dealing with passenger complaints
- Liaise with others, such as staff from airlines and other handling agents
- Attending meetings with other departments
- Keeping records and writing reports
Ground Agent
ATA Handling
06.2003 - 08.2006
- Checking booking, passenger documentation and issuing boarding passes
- Following security procedures
- Answering any queries passengers might have about their journey
- Checking boarding passes and passports at the gate
- Lost and found activities such as: handling passengers claims, assisting passengers in relations to operational service of delivery and delay, baggage tracing/reconciliation and liaising with relevant customer airlines and passengers in a timely manner
Education
Ground Operation Course For Dispatch And Check-in
Regione Lombardia
Samarate05-2003
High School Diploma -
Dr. Ioan Mesota
Brasov, Romania06-1994
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Independence
- Leadership experience
- Problem solving
- Customer orientation
- Intercultural awareness
- Ability to work under pressure
Certification
- Ground Agent course carried out between December 2002 and April 2003 followed by a 1-month internship in SEA Handling Milano Malpensa (May 2003) - ARCO System
- Short courses for the following DCS
- AXS Control, (used by Swiss Airlines and Brussels Airlines) October 2003
- MACS, (used by Emirates) March 2004
- GAETAN, (used by Air France) January 2006
- PRS, (used by British Airways) April 2006
- GUIDE, (used by Austrian Airlines) December 2006
- on the job training for World Tracer System (2003)
- Refresher courses:
- Dangerous Goods Regulations (March 2004 CAT.5, October 2005 CAT 8/10 and May 2006 CAT 9)
- National Security Programme ( Programma Nazionale di Sicurezza ENAC) November 2005 and December 2007
- Dangerous Goods Regulations (Beijing - China, June 2012 and June 2016)
- Dangerous Goods Regulations (Frankfurt - Germany, October 2017, October 2019, October 2021)
- Dangerous Goods Regulations (Milan Malpensa, October 2023)
Languages
English
Advanced (C1)
French
Upper intermediate (B2)
German
Elementary (A2)
Chinese (Mandarin)
Beginner (A1)
Hobbies
- Travel
- Geography
- Foreign languages
- Music
- Winter sports
- Volunteering
Timeline
Ground Operations Supervisor
Air China
04.2009 - Current
Full Time OPS Control Agent
ATA Handling
02.2007 - 03.2009
Passenger Area Supervisor
ATA Handling
09.2006 - 01.2007
Ground Agent
ATA Handling
06.2003 - 08.2006
Ground Operation Course For Dispatch And Check-in
Regione Lombardia
High School Diploma -
Dr. Ioan Mesota
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