Rebecca Johannessen
Sandnes,Norway
Summary
Dynamic and customer-oriented cabin crew member with 3,5 years of experience in delivering exceptional in-flight service. Skilled in ensuring passenger safety and comfort while effectively managing diverse situations. Strong communicator and team player, committed to creating a positive travel experience and upholding airline standards. Passionate about fostering a welcoming atmosphere and enhancing customer satisfaction.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work history
Cabin Crew
Norwegian Air Shuttle
Stavanger, Norway
04.2022 - Current
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
- Followed company regulations and rules promoting safe environment for both travellers and employees,
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit,
- Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
- Demonstrated in-flight safety regulations presentation to passengers.
- Maintained calmness and composure during emergency situations.
Passenger Service Agent
Widerøe Ground Handling
Sandefjord, Norway
11.2018 - 04.2022
- Assisted passengers at boarding gates, enabling prompt service and on-time flight departures.
- Verified customer passports and documentation to travel.
- Performed boarding gate duties in line with airline schedule.
- Stayed updated on changes to travel regulations and required documentation.
- Announced flight status updates and information about gate changes over PA system.
Covid Call Centre Agent
Manpower
Tønsberg, Norway
01.2021 - 09.2021
- Covid information and guidance call center agent
- Supplying guidance and public information to callers seeking help during the pandemic
Waitress and driver
Peppes Pizza
Tønsberg
10.2020 - 03.2021
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Navigated different areas using maps and software to deliver pizzas to clients.
- Delivered hot and fresh pizza within target delivery times.
- Cross-checked orders against products to maintain customer satisfaction levels.
Passenger Service Agent
Aviator Airport Alliance
Sola
04.2013 - 01.2019
- Monitored aircraft movement to minimise delays and maximise safety.
- Liaised with flight and ground personnel to foster safe and orderly operations.
- Verified customer passports and documentation to travel.
- Performed boarding gate duties in line with airline schedule.
- Escorted passengers with mobility issues to and from transport.
- Announced flight status updates and information about gate changes over PA system.
- Selected as KLM Ambassador at Stavanger airport to promote KLM.
- Doing KLM audits at Stavanger airport to ensure that KLM standards were uphold.
- Trained and motivated employees to provide exceptional passenger care and support.
Hairdresser trainee
Modern Design
Sandnes
08.2011 - 03.2013
- Maintained professional knowledge and continuous development through periodic training courses, workshops and webinars.
- Cleaned and maintained stylist tools and equipment to highest sanitary standards.
- Monitored and managed reception area, greeting clients and managing stylist flow to reduce wait times.
- Performed basic cuts and special-event styling services under hairdresser supervision.
Waitress
Dolly Dimples
Sandnes
01.2009 - 01.2011
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Receptionist
Hotel Sverre
Sandnes
01.2008 - 01.2010
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Answered and helped resolve enquiries from clients, vendors and general public.
Education
GCSEs -
Gand Videregående Skole
Sandnes, Rogaland 08.2010 - 08.2012
Skills
- Calm, structured and reliable
- Service-minded with very good Interpersonal skills
- Good at providing customer service
- Flexible and punctual
- Self-motivation
- Problem solving
Languages
Norwegian
Native
English
Fluent
Romanian
Native
Timeline
Cabin Crew
Norwegian Air Shuttle
04.2022 - Current
Covid Call Centre Agent
Manpower
01.2021 - 09.2021
Waitress and driver
Peppes Pizza
10.2020 - 03.2021
Passenger Service Agent
Widerøe Ground Handling
11.2018 - 04.2022
Passenger Service Agent
Aviator Airport Alliance
04.2013 - 01.2019
Hairdresser trainee
Modern Design
08.2011 - 03.2013
GCSEs -
Gand Videregående Skole
08.2010 - 08.2012
Waitress
Dolly Dimples
01.2009 - 01.2011
Receptionist
Hotel Sverre
01.2008 - 01.2010
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