Riza Tampus
Asker
Summary
Results-driven customer service, technical, and administrative associate with over 7 years of experience seeking a position in a dynamic environment. Eager to provide excellent support services that contribute to the long-term goals of the organization. Dedicated team player who thrives under pressure and is committed to delivering exceptional results.
Overview
10
10
years of professional experience
Work History
User-controlled Personal Assistant (BPA)
Humana Care
10.2023 - Current
- Currently an on-call substitute, main responsibility is to assist the client doing day-to-day tasks such as showering, dressing, walking, preparing food, house cleaning and other designated chores
Cleaner
4Service- EIR
05.2023 - 08.2023
- Company Overview: Worked in a company that offers cleaning services to different establishments (offices, train stations, clinics, etc)
- Handled daily office cleaning including tables, toilets, shower rooms etc.
- Also responsible for refilling supplies such as toilet papers, paper towels, soap, and disinfectants.
Technical Support Associate
SVC (SelectVoiceCom)
12.2020 - 06.2022
- Company Overview: Worked as a technical associate for a newspaper company based in USA
- Handled all customer inquiries and requests regarding newspaper subscriptions including changes on their accounts.
- Responsible in troubleshooting different devices if the applications downloaded for online and offline viewing has crashed or experienced system errors.
- Handled daily reports, including customer follow-up and liaised with other departments.
Customer Service Associate
Manulife Business Processing Services
07.2017 - 04.2019
- Company Overview: Worked as a customer service support associate in an insurance company.
- Handled all policy holders and service agents' inquiries and requests regarding their long-term care insurance.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Liaised with different departments regarding customers' disputes, long requests and processing errors.
- Responsible with properly disseminating information about premium changes and generating day to day performance reports.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
Technical Support Specialist
Convergys Phils Inc.
08.2015 - 07.2017
- Company Overview: Worked as a technical support specialist for an online payroll outsourced company.
- Responsible for answering all customer queries regarding different payroll subscriptions and completely assisting them from the setup to billing.
- Handled different tax forms and other necessary documents to be submitted to Internal Revenue Service (IRS) and to make sure the customers had their accounts and taxes updated.
- Responded to support requests from the customers and patiently walked individuals through basic troubleshooting tasks.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
Appointment Setter
Netlink Communications
11.2014 - 05.2015
- Company Overview: Worked as a frontline in setting appointments for job seekers and job providers.
- Performed lead generation, market research and data entry for different job providers.
- Received in-bound calls and initiated out-bound daily calls to introduce job seekers to potential employers.
- Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
Education
Bachelor of Arts - Filipino
Mindanao State University-Iligan Institute of Technology
Iligan City, Philippines04.2014
Secondary Education -
Zamboanga del Sur National High School
01.2010
Elementary Education -
Pagadian City Pilot School
01.2006
Skills
- Customer service
- Creative thinking capacity
- Time management expertise
- Detail-oriented mindset
- Advanced computer skills
- Perform well in high-demand, fast-paced environments
Languages
FILIPINO/TAGALOG
Proficient
C2
CEBUANO (Dialect)
Proficient
C2
ENGLISH
Proficient
C2
NORWEGIAN
Elementary
A2
Timeline
User-controlled Personal Assistant (BPA)
Humana Care
10.2023 - Current
Cleaner
4Service- EIR
05.2023 - 08.2023
Technical Support Associate
SVC (SelectVoiceCom)
12.2020 - 06.2022
Customer Service Associate
Manulife Business Processing Services
07.2017 - 04.2019
Technical Support Specialist
Convergys Phils Inc.
08.2015 - 07.2017
Appointment Setter
Netlink Communications
11.2014 - 05.2015
Secondary Education -
Zamboanga del Sur National High School
Elementary Education -
Pagadian City Pilot School
Bachelor of Arts - Filipino
Mindanao State University-Iligan Institute of Technology
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