Timeline
Work History
Overview
Education
Skills
Summary
Generic
Samuel Otieno

Samuel Otieno

Business Admin
Nairobi region ,Nairobi

Timeline

Branch Manager

Citywalk Limited
01.2025 - Current

Sales Assistant

Citywalk Limited
03.2022 - 12.2024

Sales Representative

Skyfood Limited
12.2019 - 09.2020

Finance Intern

Lake Victoria South Water Services Board
09.2019 - 12.2019

Booking Agent

Buupass Kenya
01.2019 - Current

Jumia Agent

Jumia E-commerce
01.2019 - Current

Diploma - Business Administration

Maseno University
09.2017 - 12.2019

High School Diploma - Kenya Certificate of Secondary Education

St Anthony Dago Kokore Secondary School
01.2013 - 12.2016

Work History

Branch Manager

Citywalk Limited
01.2025 - Current
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Complied with regulatory guidelines and requirements.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Consulted customers to boost product sales and services.
  • Examined customer loan applications for loan approvals and denials.

Booking Agent

Buupass Kenya
01.2019 - Current
  • Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.
  • Provided exceptional customer service to both clients and venue representatives, fostering long-lasting professional relationships.
  • Facilitated clear communication between artists, management, promoters, and venue staff to guarantee a successful event execution from start to finish.
  • Streamlined booking processes for increased efficiency and reduced turnaround time.
  • Developed customized marketing strategies to promote artists, resulting in increased brand visibility.
  • Met with industry connections to discuss opportunities and advocated for clients well-suited for specific work.
  • Organized detailed travel itineraries for clients, ensuring smooth arrangements for performances and events.

Sales Assistant

Citywalk Limited
03.2022 - 12.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Established rapport with customers using active listening and interpersonal skills.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Boosted store revenue through upselling and cross-selling techniques.

Jumia Agent

Jumia E-commerce
01.2019 - Current
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Oversaw compliance with regulatory requirements, maintaining company's reputation.
  • Facilitated training sessions for new agents, elevating overall team performance.
  • Coordinated with cross-functional teams to ensure seamless service delivery.
  • Piloted customer loyalty program, resulting in increased repeat business.
  • Conducted regular performance reviews with team members to identify areas for development.

Sales Representative

Skyfood Limited
12.2019 - 09.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Collaborated with marketing department to align sales strategies with new campaigns.
  • Boosted team morale and productivity by leading weekly sales strategy meetings.
  • Exceeded sales targets through effective planning and goal setting.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Finance Intern

Lake Victoria South Water Services Board
09.2019 - 12.2019
  • Maintained accurate, up-to-date financial spreadsheets and databases for reliable reference.
  • Prepared and posted financial journal entries using technically relevant software.
  • Supported organizational account management duties under direct supervision.
  • Managed sensitive information responsibly, maintaining strict confidentiality standards.
  • Reviewed expense reports for accuracy, ensuring compliance with company policies and procedures.
  • Collaborated with team members on financial projects, resulting in more efficient workflows and timely completion.
  • Drafted financial reports to support comprehensive investigations.
  • Implemented system for tracking payments on projects and contracts.
  • Researched accounting issues and proposed solutions to avoid repeat occurrences.
  • Prepared comprehensive forecasting reports for senior leadership as necessary.
  • Supported finance team in negotiating terms with vendors, achieving cost savings.
  • Assisted in developing risk management policies, minimizing potential financial losses.
  • Participated in cross-functional teams to implement financial systems upgrades, improving efficiency.
  • Conducted periodic inventory audits, ensuring accuracy in financial reporting.
  • Contributed to improvement of internal controls, reducing financial risks.
  • Collaborated on budgeting processes, aligning departmental budgets with strategic goals.
  • Played key role in audit preparation, ensuring compliance with regulatory standards.
  • Analyzed financial data to identify trends, aiding in forecasting process.
  • Produced financial statements and reports to comply with regulations.
  • Prepared company tax returns and other financial filings.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Education

Diploma - Business Administration

Maseno University
Kisumu
09.2017 - 12.2019

High School Diploma - Kenya Certificate of Secondary Education

St Anthony Dago Kokore Secondary School
Kisumu
01.2013 - 12.2016

Skills

  • skills
  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Organizational skills
  • Goal-oriented mindset
  • Clear communication
  • Customer complaint resolution
  • Customer needs determination
  • Service support
  • Call management
  • Persuasive speaking
  • Public speaking
  • Product sales
  • Polite communication skills
  • Ticket sales audits
  • Follow-up calling
  • Microsoft office
  • Sales negotiation
  • Basic math
  • Sales coaching
  • Social media savvy
  • CRM tracking
  • Sales promotion

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

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Samuel Otieno Business Admin