Sandeep Ashtekar
Associate Director @ Cognizant
Oslo,Norway
Summary
Highly organized and self-motivated professional with extensive experience in project management, team development, and process improvement. Skilled at developing and implementing strategies to enhance efficiency and performance. Passionate about driving business growth and fostering a positive work environment. Committed to delivering exceptional results through effective leadership and collaboration.
Overview
17
17
years of professional experience
3
3
Certificates
Work History
Associate Director - Service Delivery
Cognizant Technology Solutions Ltd.
Oslo, Norway
1 2023 - Current
- Managed the end-to-end delivery of multiple projects, ensuring on-time delivery, within budget, and meeting quality standards.
- Served as the primary point of contact for clients, establishing and maintaining strong relationships to understand their needs and expectations.
- Developed and executed project plans, including scope, schedule, resources, and risk management strategies.
- Led cross-functional teams, providing direction, support, and motivation to achieve project objectives.
- Facilitated communication and collaboration between internal teams, stakeholders, and clients to ensure alignment and transparency.
- Monitored project progress and performance metrics, identifying and addressing issues to mitigate risks and drive continuous improvement.
- Conducted regular project reviews and status updates with stakeholders to ensure project success and customer satisfaction.
- Lead a team of IT professionals in implementing and maintaining the company's IT infrastructure, including networks, systems, and applications.
- Develop and execute IT strategies aligned with business objectives, ensuring the delivery of high-quality IT services.
- Oversee IT budgeting, procurement, and vendor management to optimize cost-effectiveness and resource allocation.
- Implement cybersecurity measures to safeguard the company's data and infrastructure from external threats.
- Provide technical guidance and support to staff members, fostering a culture of continuous learning and professional development.
- Collaborate with cross-functional teams to identify and implement technological solutions that enhance operational efficiency and drive business innovation.
- Evaluate emerging technologies and trends to recommend strategic investments that position the company for future growth.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
Assistant Manager IT
Tata Communications Banking Infra Solutions
Mumbai, India
07.2012 - 01.2013
- Assisted in the management and supervision of the IT department, including personnel management, budgeting, and resource allocation.
- Oversaw day-to-day IT operations, including network administration, system maintenance, and user support services.
- Coordinated with other departments to identify IT needs and requirements, and developed and implemented IT solutions to meet business objectives.
- Provided technical leadership and guidance to IT staff, fostering a collaborative and high-performance work environment.
- Implemented IT policies, procedures, and best practices to enhance security, efficiency, and compliance.
- Conducted regular performance evaluations, provided coaching and training to staff, and promoted professional development.
- Managed vendor relationships to negotiate cost-effective contracts for software licensing, hardware purchases, and support services.
IT Analyst
Travelex India Pvt. Ltd.
Mumbai, India
04.2011 - 07.2012
- Provided technical support and assistance to end-users, troubleshooting hardware and software issues and resolving technical problems
- Installed, configured, and maintained computer systems, network equipment, and software applications
- Conducted system upgrades and migrations, ensuring minimal disruption to business operations
- Monitored network performance and security, and implemented measures to protect against unauthorized access and data breaches
- Documented IT processes, procedures, and configurations to maintain an accurate and up-to-date knowledge base.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
System Administrator
Larsen and Toubro Ltd.
Navi-Mumbai, India
10.2007 - 04.2011
- Managed and maintained server infrastructure, including installation, configuration, and administration of physical and virtual servers
- Implemented and managed network infrastructure, including routers, switches, firewalls, and VPNs, to ensure connectivity and security
- Administered user accounts, permissions, and access controls, ensuring compliance with security policies and regulations
- Monitored system performance and capacity, identified and resolved issues, and implemented performance optimization strategies
- Conducted regular system backups and disaster recovery procedures to minimize data loss and ensure business continuity
- Implemented and maintained security measures, including antivirus software, intrusion detection systems, and security patches
- Provided technical support and troubleshooting assistance to end-users, resolving hardware and software issues in a timely manner.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
Education
Bachelor of Technology - Electrical Engineering - Electrical Engineering
Yahswantrao Open University
Maharashtra, India 04.2001 - 01.2010
Diploma - Electronics And Telecommunication Engineering
Maratha Mandal Polytechnic
Karnataka, India 04.2001 - 01.2010
Skills
Cybersecurity and Risk Management
Vendor Management
Cloud Computing
IT Budgeting and Cost Optimization
Technical Troubleshooting and Support
Strong Communication and Interpersonal Skills
Team Collaboration and Leadership
Strategic leadership
Organizational Development
Decision-Making
Key relationship management
Strategic Planning
Business Development
Certification
ITIL Foundation Certification
Languages
English
Proficient
C2
Norwegian
Elementary
A2
Timeline
Assistant Manager IT
Tata Communications Banking Infra Solutions
07.2012 - 01.2013
IT Analyst
Travelex India Pvt. Ltd.
04.2011 - 07.2012
System Administrator
Larsen and Toubro Ltd.
10.2007 - 04.2011
Bachelor of Technology - Electrical Engineering - Electrical Engineering
Yahswantrao Open University
04.2001 - 01.2010
Diploma - Electronics And Telecommunication Engineering
Maratha Mandal Polytechnic
04.2001 - 01.2010
Associate Director - Service Delivery
Cognizant Technology Solutions Ltd.
1 2023 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
References
Available upon request