Summary
Overview
Work History
Education
Skills
Certification
Languages
Honorawards
Interests
Timeline
Generic
Sandra Kablar

Sandra Kablar

Oslo

Summary

Driven by a passion for excellence, I am a proven leader with a strong track record in Customer Success across Northern Europe and the EMEA region. With deep expertise in SaaS, Sales, and P&L Management, I specialize in driving software adoption and transforming customer experiences. I have successfully built and empowered diverse teams, consistently surpassing ambitious growth targets with exceptional results.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Leader, Customer Experience EMEA North

Cisco
09.2022 - Current
  • Leading the Customer Success organization in Northern Europe, responsible for driving customer experience, lifecycle transformation and SW adoption
  • Accelerating the transformation of Cisco into a recurring revenue driven company
  • Member of North Senior Leadership Team and proud leader of a fantastic team
  • Accountable for achieving adoption and growth targets
  • Consistently overachieving targets and lead the team to be no 1 in the world in adoption of strategic control point and technology adoption valued at $800M
  • Partnering with senior stakeholders to pioneer transformation by developing rituals and best practices that have since been extended globally.
  • Developed effective improvement plans in alignment with goals and specifications
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
  • Identified team weak points and implemented corrective actions to resolve concerns

Team Lead, Customer Success EMEA North

Cisco
09.2019 - 09.2022
  • Led and managed a diverse team of 12 across the EMEA region, driving software adoption for a portfolio valued at $400M
  • Successfully pioneered and implemented impactful strategies globally, ensuring consistency and scalability across all regions
  • Developed and implemented best practices and strategies that enhance customer engagement and drive adoption metrics
  • Coached team members in techniques necessary to complete job tasks
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills

Services Sales Specialist

Cisco
01.2017 - 09.2019

As services sales specialist for the Enterprise segment in Norway, I assisted our customers in their transformational journeys with Cisco´s design, consulting and technical support services. The focus segment are the largest corporate enterprises.

  • Contributed to team objectives in fast-paced environment
  • Achieved or exceeded company-defined sales quotas

Senior Advisor

Norwegian Ministry of Culture - Kulturdepartementet
05.2015 - 01.2017

My primary responsibility was to provide expert advice and contribute to the management and development of regulations within the department and its respective sections. I served as a key member of the State Council staff team.

Senior Key Account Manager

Ericsson
01.2011 - 05.2015
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities
  • Built and maintained strong client relationships to drive business growth
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions
  • Developed and delivered presentations to key customers to position products and services
  • Achieved or exceeded company-defined sales quotas

Key Account Manager

Network Norway/NetNordic
08.2008 - 01.2011
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
  • Set and achieved company defined sales goals
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing

Education

Masters Degree, Business Administration -

Norwegian Business School - BI
01.2016

International Business Administration, Bachelor Degree - undefined

Norwegian Business School - BI
01.2003

Ex.phil / ex.fac - undefined

University of Oslo
01.1999

High School - undefined

Ulstein Videregående Skole
01.1999

Skills

  • Leadership
  • Business Development
  • Customer Experience
  • Customer Success
  • Go-to-market-strategy
  • Partner Management
  • Strategic Planning
  • SaaS
  • Key Account Management
  • Sales
  • AI
  • Recruitment and hiring
  • Process Improvement
  • Complex Problem-Solving

Certification

  • Data Science Generative AI Green Belt (Cisco)
  • Project Management and Communication Strategies
  • SAFe - Scaled Aglie
  • Organizational Leadership - Culture, Values, and Identity

Languages

English
Norwegian
Croatian
German

Honorawards

Sales Champion, Cisco Systems, 07/01/2022, 07/01/2023, This recognition is awarded to the top 10% individuals of the Sales and Customer Experience (CX) organizations during the fiscal year 2022/2023

Interests

Technology Trends: Staying updated on the latest advancements in tech, particularly in SaaS and customer success

Mentoring and Coaching: Passion for helping others develop their skills and reach their potential

Reading: Enjoying books on leadership, business strategy, or personal development

Networking

Travelling

Timeline

Leader, Customer Experience EMEA North

Cisco
09.2022 - Current

Team Lead, Customer Success EMEA North

Cisco
09.2019 - 09.2022

Services Sales Specialist

Cisco
01.2017 - 09.2019

Senior Advisor

Norwegian Ministry of Culture - Kulturdepartementet
05.2015 - 01.2017

Senior Key Account Manager

Ericsson
01.2011 - 05.2015

Key Account Manager

Network Norway/NetNordic
08.2008 - 01.2011

International Business Administration, Bachelor Degree - undefined

Norwegian Business School - BI

Ex.phil / ex.fac - undefined

University of Oslo

High School - undefined

Ulstein Videregående Skole

Masters Degree, Business Administration -

Norwegian Business School - BI
Sandra Kablar